Senior Category Operations (Home Living)

PT Akulaku Silvrr Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading e-commerce and financial services company in Jakarta Utara is seeking a Senior Category Operations professional to manage the performance of merchants in the home living category. The ideal candidate will have at least 3 years of experience in e-commerce management, strong data analysis skills, and fluency in English. This role offers an opportunity to impact our operations significantly.

Qualifications

• Fluent in English for oral and written communication; knowledge of Mandarin preferred.
• At least 3 years of e-commerce category/platform merchant management experience.
• Familiarity with the home industry and relevant products.

Responsibilities

• Manage GMV and order categories, maintain communication with merchants.
• Monitor merchant store performance through strategic negotiations.
• Analyze market conditions and propose merchant strategies.

Skills

Fluent English

Data analysis capabilities

Market awareness

Education

Bachelor's degree in Business, Management, or Communication

Job description

Senior Category Operations (Home Living)

Job Description:

• Responsible for GMV and order categories, maintaining good communication and relationship with merchants.
• Responsible for managing and monitoring merchant store performance through strategic negotiations, and adjusting according to the sales output of category merchants.
• Responsible for following up and solving daily merchant problems.
• Combined with market conditions and competitors' products and promotion strategies, analyze and research and propose counter measures, and assist merchants to participate in promotional or promotional activities.
• Monitor merchant violations, delayed shipments, false shipments, customer service response rate tracking, and rectification of mismatched merchants.
• Have data analysis capabilities and optimize operations strategies based on data performance.

Job Requirements:

• Bachelor degree in Business, management, or communication.
• Able to communicate fluently in English for oral and written communication, and those who can communicate orally and in written Mandarin are preferred.
• At least 3 years of e-commerce category/platform merchant management experience (those with experience in managing large e-commerce platforms or home brand sellers are preferred).
• Have relevant home industry (familiar with brands, products, merchant resources, and those with business docking experience are preferred).
• Have keen market awareness and ability to analyze and integrate resources.

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam. We provide digital banking and payment solutions for customers with 5 million+ active users and 150 million+ platform transactions. We highly value people with a huge interest to grow and pursue excellence with the ability to explore and comprehend risk to provide the best services for customers.