Senior Business Analyst, Regional COE

PT Solusi Transportasi Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading transportation solutions company in Jakarta is seeking an experienced analyst to improve business efficiency through data analysis and visualization. You will work cross-functionally to implement projects and communicate insights to stakeholders, shaping operational strategies. The ideal candidate has at least 5 years of hands-on experience in a high-tech environment, proficient in SQL, Python, and business intelligence tools like Power BI.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Parental Leave

Birthday Leave

Volunteering Leave

FlexWork arrangements

Qualifications

• Minimum 5 years of experience as a hands-on analyst in a high-tech company.
• Strong experience handling large-scale unstructured data.

Responsibilities

• Analyze user behavioral data for insights to improve operational efficiency.
• Develop data visualizations to communicate insights effectively.
• Standardize and document processes across teams.

Skills

Data analysis

Data visualization

SQL

Python

Business intelligence tools

Automation tools

Education

Bachelor's degree in Computer Engineering, Business Analysis, Information Technology, Data Sciences, Mathematics

Tools

Power BI

Google Sheets

Slide

Airflow

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

The Regional Centre of Excellence (COE) drives operational excellence through process optimization and tech-driven improvements. Within it, the Planning & Strategic Projects (PSP) team oversees COE governance, future planning, and key initiatives, while also serving as the main regional operations contact for product teams to enhance merchant and driver partner experiences.

Get to Know the Role

You will work with cross-functional and country-specific teams to implement projects that enhance business efficiency and improve customer and partner experiences. Your duties will involve collecting data, identifying areas for improvement, and suggesting effective operational solutions. You will also support the team in making strategic, data-driven decisions. Additionally, you will assist in developing dashboards and data visualizations to ensure high operational efficiency and an excellent user experience. This role will be based onsite in Jakarta and you will be reporting to Regional Platform Safety Manager.

The Critical Tasks You Will Perform

• Analyze rich user behavioral data to identify patterns, trends, and insights that would help derive Grab's quality frameworks and operational efficiency, and contribute to continuous improvement decisions.
• Develop and communicate insights and recommended actions to stakeholders to manage risk through effective data visualization.
• Develop and improve frameworks and their associated data pipelines, policies, and processes on user experiences.
• Drive standardization and documentation of processes, ensuring changes are communicated effectively to all stakeholders.
• Work cross-functionally with country and regional stakeholders to gather input and execute new policies and processes.
• Support any ad hoc tasks assigned by the team.

Qualifications

What Essential Skills You Will Need

• Possess at least a quantitative Bachelor's Degree in fields such as Computer Engineering, Business Analysis, Information Technology, Data Sciences, Mathematics, or related fields.
• Minimum 5 years of professional working experience as a hands-on analyst in a high-tech company.
• Strong experience in handling large-scale unstructured data. Proficiency in SQL & Python or other data handling tools, with the ability to uncover insights from the data.
• Business intelligence experience using tools such as Power BI, and Google Sheets.
• Working experience with automation tools such as Slide and Airflow

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.