Senior Business Analyst

PT Ako Media Asia; Jakarta Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading digital transformation firm in Jakarta is looking for a Senior Business Analyst to bridge client requirements with product and development teams in the telecommunications industry. The ideal candidate will have over 5 years of experience, strong communication skills, and a strategic mindset. Responsibilities include analyzing client needs, facilitating workshops, and managing product backlogs. This role offers opportunities to enhance impactful digital products.

Qualifications

• Proven experience in agile environments, working with Scrum or hybrid delivery models.
• Strong experience in user story writing, backlog management, and requirements traceability.
• Demonstrated understanding of UX best practices.

Responsibilities

• Serve as the primary liaison between client stakeholders and internal development teams.
• Analyze and document client business needs and objectives.
• Translate complex requirements into clear, actionable user stories.

Skills

Client-focused

Analytical thinker

Empathetic communicator

Team leader and collaborator

Education

5+ years of experience as a Business Analyst

Tools

Jira

Confluence

Figma

Miro

Job description

Senior Business Analyst (BA) with a strong background in the telecommunications industry to join our dynamic product team. This role is critical in bridging client business needs with product and development teams. The ideal candidate will be responsible for understanding and analyzing client requirements within the scope of a telco-focused application ecosystem, prioritizing backlogs, crafting optimal UX solutions, and creating detailed user stories that guide our development process.

This individual is expected to be a strategic thinker, an excellent communicator, and a trusted partnerfor our clients. The role is best suited for someone who leans extraverted, thrives in client-facing roles, and has a strong sense of ownership and leadershipin delivering impactful digital products.

Key Responsibilities:

Act as the primary liaisonbetween client stakeholders and internal development teams.

Analyze, understand, and document client business needs, processes, and objectives across web and mobile telco applications and their supporting ecosystems.

Collaborate with product owners and development leads to define and prioritize product backlogs, aligning with business goals and client expectations.

Lead and facilitate requirement gathering workshops, user interviews, and discovery sessions with clients.

Translate complex requirements into clear, actionable user stories, complete with acceptance criteria and UX considerations.

Work closely with UX/UI designers to devise the most user-centric approachfor each feature or requirement.

Ensure that features and solutions are aligned with telco industry standards and best practices.

Manage stakeholder expectations and maintain strong, collaborative client relationshipsthroughout the project lifecycle.

Proactively identify gaps, risks, and opportunitiesfor improvement in current client workflows or user experiences.

Serve as a mentor or guide to junior BAs, ensuring consistency and quality of analysis deliverables.

Support QA and UAT phases by validating requirements coverage and usability.

Requirements:

Must-Have

Minimum 5+ years of experience as a Business Analyst, preferably in telecommunications or enterprise applications.

Proven experience in agile environments, working with Scrum or hybrid delivery models.

Strong experience in user story writing, backlog management, and requirements traceability.

Demonstrated understanding of UX best practicesand how to translate business needs into intuitive product interfaces.

Excellent communication and interpersonal skills – comfortable with client-facing rolesand stakeholder management.

Naturally outgoing and collaborative personality, with a talent for building relationships and aligning diverse interests.

Preferred

Experience with tools such as Jira, Confluence, Figma, Miro, or similar.

Familiarity with telecom operations (BSS/OSS), digital channels, or customer self-service portals.

Prior experience working with cross-functional teams including developers, designers, QA, and product managers.

Soft Skills

Client-focused: Always seeking to understand and improve the client’s business.

Analytical thinker:Able to dissect complex business processes and systems.

Empathetic communicator: Balances client needs with product feasibility.

Team leader and collaborator:Inspires trust and drives consensus across functions.

SALT is a Digital Transformation Company which focusses on Marketing Technology. Our services ranges from Digital Technology Platform Development, Website/Mobile Apps Development, CRM, Chatbot (Machine Learning), Data Science, Technology Consulting, UX/UI, Design Systems and many other technologies.

We thrive in our marketing technology strategy, system integration and development capability. Our vision is to be the leading and most innovative technology company in Indonesia Our portfolio ranges from large company to enterprises.

We have helped our clients in developing sustainable marketing ecosystem platform to improve their business revenue as well as create efficiency in their operating costs. Our staff is highly trained individuals that have experience in overseas as well as Indonesia.

SALT is a Digital Transformation Company which focusses on Marketing Technology. Our services ranges from Digital Technology Platform Development, Website/Mobile Apps Development, CRM, Chatbot (Machine Learning), Data Science, Technology Consulting, UX/UI, Design Systems and many other technologies.

We thrive in our marketing technology strategy, system integration and development capability. Our vision is to be the leading and most innovative technology company in Indonesia Our portfolio ranges from large company to enterprises.

We have helped our clients in developing sustainable marketing ecosystem platform to improve their business revenue as well as create efficiency in their operating costs. Our staff is highly trained individuals that have experience in overseas as well as Indonesia.