Senior Application Support Specialist , Finance Systems

Technology Solutions; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology services firm in Jakarta Utara is seeking a Senior Application Support Specialist for Finance Systems. You will be responsible for providing operational support and resolving system-related issues for finance applications, ensuring effective solutions that align with business requirements. The ideal candidate is passionate about customer-centric innovation and wants to make a significant impact on technology within a dynamic team.

Qualifications

• Experience in providing support for finance applications.
• Ability to prepare technical documentation and system manuals.
• Familiarity with ETL processes and automated monitoring techniques.

Responsibilities

• Provide operational support for finance applications.
• Resolve incoming issues swiftly and efficiently.
• Monitor ETL jobs and ensure solutions meet business needs.

Skills

Technical assistance

Problem-solving

Root cause analysis

Technical documentation

Job description

Senior Application Support Specialist , Finance Systems

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and eager to make a significant impact on technology at Grab, come join us and help shape the future of technology.

Get to Know the Role

Senior Application Support Specialists will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, solving incoming issues to ensure swift and efficient resolution.

This role will be based in Malaysia and onsite.

The Critical Tasks You Will Perform

• You will furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancements.
• You will provide third-level resolution, preparing technical documentation, system manuals, and procedures.
• You will offer technical assistance during Month-end/Year-end activities and support Finance and Procurement modules.
• You will perform root cause analysis for high-severity incidents and problem tickets.
• You will ensure solutions align with business needs and requirements.
• You will monitor Extract, transform, and load (ETL) jobs and interfaces using automated monitoring techniques.