Senior Account Management, GrabFood Batam

Grab; Kepulauan Riau; On-site; IDR 30.000 - 70.000; Full time

Job summary

Join a forward-thinking company as a Senior Account Manager, where you will build strategic relationships with high-profile merchants and drive revenue growth. This role is pivotal in enhancing the merchant experience and ensuring service quality. You will collaborate with various teams, utilize data-driven approaches to analyze performance, and implement strategies that foster customer loyalty. The company values inclusivity and offers a supportive work environment with flexible arrangements and comprehensive benefits. If you are passionate about the on-demand delivery industry and have a knack for relationship management, this is the perfect opportunity for you.

Benefits

Term Life and Medical Insurance

GrabFlex benefits package customization

Parental and Birthday leave

LASA volunteering leave

Flexible work hours and arrangements

Grabber Assistance Programme

Qualifications

• 4+ years experience in sales, business development, or account management.
• Knowledge of business process management and risk identification.

Responsibilities

• Develop and implement strategies to drive business growth.
• Engage and grow key merchants by listening to their needs.

Skills

Sales Management

Business Development

Account Management

Data Analysis

Stakeholder Engagement

English Proficiency

Industry Awareness

Education

Bachelor's Degree in Management

Bachelor's Degree in Business

Bachelor's Degree in Public Administration

Bachelor's Degree in Engineering

Tools

Sales Tools/Applications

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp, offering services from food delivery to financial management and transportation. We are driven by purpose, excellence, and the use of Technology and AI to empower Southeast Asia economically, with values of heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We support Grab's vision of being Southeast Asia's super app by providing essential services to consumers in Indonesia, developing business strategies, and collaborating with merchant partners to enhance their offerings and improve customer lives.

Get to Know the Role

We seek a Senior Account Manager to build strategic relationships with high-profile merchants and increase revenue. The role requires good management skills, and the candidate will be part of the growth team, reporting to the manager. This is an onsite, 1-year contract position.

The Critical Tasks You Will Perform

1. Develop and implement strategies to drive business growth, build merchant trust, and improve communication and service.
2. Engage, retain, and grow key merchants by listening to their needs and feedback.
3. Manage end-to-end processes from planning to execution.
4. Drive growth and ROI.
5. Use data-driven approaches to analyze ROI and KPIs, grow basket size, and foster customer loyalty.
6. Ensure service and food quality consistency by liaising with operations, customer service, and partners.
7. Collaborate with product, operations, and merchant acquisition teams to optimize merchant experience.

Qualifications

Essential Skills:

1. Bachelor's degree in management, business, public administration, or engineering preferred.
2. 4+ years experience in sales, business development, account management, or operations.
3. Knowledge of business process management, risk identification, and successful initiative execution.
4. Interest in external stakeholder engagement.
5. Proficiency in English; Mandarin is a plus.
6. Passion for the on-demand delivery industry, especially food delivery, with industry awareness.
7. Comfortable working with laptops and sales tools/applications.

Additional Information

Life at Grab

We prioritize your well-being with benefits like:

• Term Life and Medical Insurance
• GrabFlex benefits package customization
• Parental and Birthday leave, LASA volunteering leave
• Grabber Assistance Programme for support
• Flexible work hours and arrangements

Our Values

We are committed to an inclusive, equitable workplace, providing equal opportunities regardless of nationality, ethnicity, race, religion, age, gender, or disabilities.