Senior Account Management, GrabFood Bandung

Grab; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join Grab as a Senior Account Manager, where you will develop strategic relationships with key merchants and enhance revenue growth. This role requires strong management skills and a passion for the on-demand delivery space. You'll work closely with various teams to ensure the delivery of high-quality services and support while enjoying comprehensive benefits and a commitment to your well-being.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Parental and Birthday leave

Volunteering leave

Confidential Grabber Assistance Programme

GrabFlex benefits package

Qualifications

• 4+ years of experience in sales, business development, account management, or operations.
• Proficient in English and industry trends in food delivery.

Responsibilities

• Design and implement strategies to build merchant trust and drive growth.
• Engage and retain important merchants through effective communication and relationship management.
• Collaborate with cross-functional teams for a seamless merchant experience.

Skills

Business process management

Risk identification

Stakeholder engagement

Sales tools proficiency

Communication

Education

Bachelor’s degree in management, business, public administration, or engineering

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. At Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

We are looking for a Senior Account Manager to help Grab build strategic relationships with high-profile merchants and increase revenue. A successful candidate should have strong management skills; if you believe you have what it takes, we’d love to hear from you. In return, you will be part of the team driving growth for Grab. You will report to the manager. The role is onsite and will be a 1-year contract.

The Critical Tasks You Will Perform

• Improve business growth by designing and implementing strategies, developing tailored communications to build merchant trust, communication, and service.
• Relationship building: engage, retain, and grow our most important merchants by listening to their needs and feedback, maintaining close communication.
• Ensure the delivery of end-to-end processes, from planning to execution.
• Drive growth and higher ROI.
• Use a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
• Ensure consistency and quality: work with operations, customer service, and partners to resolve issues and maintain service and food quality standards.
• Collaborate cross-functionally with product, operations, and merchant acquisition teams to ensure the best experience for merchants.

Qualifications

What Essential Skills You Will Need

• Bachelor’s degree in management, business, public administration, or engineering preferred.
• 4+ years experience in sales, business development, account management, or operations.
• Knowledge of business process management, risk identification, and successful initiative execution.
• Interest in external stakeholder engagement and off-ground activities.
• Proficient in English.
• Passion for the on-demand delivery space, especially food delivery, with industry trend awareness.
• Comfortable working with a laptop and sales tools/applications.

Additional Information

Life at Grab

We care about your well-being and offer benefits such as:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex benefits package tailored to your needs.
• Parental and Birthday leave, volunteering leave through Love-all-Serve-all (LASA).
• Confidential Grabber Assistance Programme for support.
• Flexible work arrangements to balance personal and professional life.

What We Stand For At Grab

We are committed to creating an inclusive and equitable workplace that offers equal growth opportunities. We consider all candidates fairly, regardless of nationality, ethnicity, race, religion, age, gender, family commitments, or disabilities.