Security Supervisor

Hilton; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,000,000 - 90,000,000; Full time

Job summary

Hilton in Surabaya is seeking a Security Supervisor to oversee daily security operations, lead a team of security officers, and ensure safety standards across the hotel. You will coordinate emergency responses, conduct incidents investigations, and maintain guest and staff safety while promoting a culture of hospitality and integrity in line with Hilton's values.

Responsibilities include patrols, access control, safety audits, and staff development, with flexibility to work nights and weekends

Qualifications

• Experience in a security supervisory or leadership role in hospitality.
• Strong leadership and team management skills.
• In-depth knowledge of security operations and emergency protocols.
• Ability to remain calm and effective under pressure.
• Excellent communication and collaboration skills.
• Proficiency in English; additional languages are a plus.
• Certifications in First Aid, CPR, and security operations preferred.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Conduct security patrols of interior and exterior hotel premises.
• Coordinate responses to incidents such as fires, medical emergencies, and security threats.
• Train, schedule, and supervise Security Guards/Officers, providing guidance and support to ensure high performance.
• Investigate incidents and document findings for accurate reporting.
• Promote workplace safety and ensure adherence to safety protocols.
• Provide security backup when required.
• Manage access control and handle guest concerns discreetly and professionally.
• Conduct audits and update security policies to address emerging risks.

Skills

Security leadership

Team management

Security operations

Calm under pressure

Communication skills

English proficiency

First Aid CPR

Flexible hours

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for overseeing the daily operations of the hotel’s security team, leading and managing a team of security officers, ensuring they perform their duties effectively, maintain security standards, and respond to emergencies. As a Security Supervisor, and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Support emergency responses: Coordinate responses to incidents such as fires, medical emergencies, and security threats
• Supervise and develop the team: Train, schedule, and supervise Security Guards/Officers, providing guidance and support to ensure high performance
• Investigate incidents: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Promote workplace safety: Encourage adherence to safety protocols and best practices among team members
• Provide security back up: Step in to fulfill security officer responsibilities as required
• Guest & Staff Safety: Enforce safety measures, manage access control, and handle guest concerns discreetly and professionally.
• Compliance & Risk Management: Conduct audits, ensure regulatory compliance, and update security policies to address emerging risks.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Proven experience in a security supervisory or leadership role, preferably in hospitality
• Strong leadership and team management skills
• In-depth knowledge of security operations and emergency protocols
• Ability to remain calm and effective under pressure
• Excellent communication and collaboration skills
• Proficiency in English; additional languages are a plus
• Certifications in First Aid, CPR, and security operations preferred
• Flexibility to work nights, weekends, and holidays

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Join an Award-Winning Workplace Culture

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.