Security Supervisor

Grand Hyatt; Provinsi Bali; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Grand Hyatt Bali is seeking a Security Team Leader to lead a dedicated security team within a premier 5‑star resort. You will supervise officers, coordinate patrols, and respond to emergencies to ensure guest safety and a high standard of hospitality security.

The role requires at least 1 year in a similar leadership position, a Garda Pratama/Madya certificate, and strong English communication. A professional, customer‑oriented approach is essential for success in this dynamic hotel environment.

Qualifications

• Minimum of 1 year as Security Team Leader in a large 5-star hotel or resort.
• Active Indonesian Garda Pratama/Madya security certificate required.
• Strong leadership, coaching and team development abilities.
• Excellent English communication, both written and spoken.
• Timeliness, reliability and a professional, presentable appearance.

Responsibilities

• Supervise and train Security Officers to meet hotel policies and safety standards.
• Manage patrols across public areas, guest floors and facilities.
• Record incidents in the security log and handle guest queries courteously.
• Assist in emergencies and investigations involving guests or staff.
• Ensure proper staffing, uniforms, grooming and punctuality of security personnel.
• Maintain knowledge of hotel layout, safety systems and emergency procedures.
• Perform additional duties as assigned by management.

Skills

Leadership

Team training

English communication

Education

Diploma in Hospitality

Bachelor's degree (plus)

Indonesian Garda Pratama/Madya certificate

Job description

Organization- Grand Hyatt Bali

Summary

What is your passion? Whether you are into tennis, shopping, craft or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing and enthusiastic – Security Team Leader with strong background and experience in Culinary for Hospitality to join our energetic, enthusiastic and passionate team at Grand Hyatt Bali.

The Security Team Leader oversees to assist the smooth operations of the security operations of the Security team. This person will supervise and train the team to create memorable and high quality hospitality safety & security service. Some additional responsibilities include scheduling, coaching, and development.

As a Security Team Leader, you will be reporting directly to the Safety & Security Assistant Manager and below are some of the key responsibilities:

• Checks and accounts for all inventories in the Security Office.
• Records all occurrences of security interest in the log book for the information of the security personnel and management.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Through hands-on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
• Ensures patrol been carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel. Ensures that all Security personnel look out for any suspicious loiterers or articles.
• Assists management and enforcement offices in emergency situations.
• Assists in the investigation of any accidents and security incidents involving hotel guest and employees.
• Assists to oversee the punctuality and appearance of all Security Officers, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Is conversant with every detail of the hotel’s layout and the location and function of sprinkler system, smoke detectors, fire fighting equipment, emergency exits, fire control room, fire indicator panels, emergency evacuation, public address systems, emergency assembly area outside the hotel, fire/bomb threat and security procedures, hotel service lifts and first aid equipment.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

• Minimum of 1 year of solid experience as Security Team Leader in a large 5-star luxury hotel or resort.
• Hold an active Indonesian Security Training Certificate (Garda Pratama/ Garda Madya
• Has a solid background of working in a high demand business environment.
• Has strong leadership skills, train and develop team, and is a role model.
• Eloquent in English communication in both written and spoken.
• Has proven track of working with timelines and targets.
• Highly conscientious and diligent.
• Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus.