Security Network Operations Center (SNOC) Specialist

PT One Rah Teknologi Indonesia; Pluit; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology company in Indonesia is looking for a Security Network Operations Center (SNOC) Specialist. You will manage infrastructure and application alerts, monitor network alerts, and conduct incident checks. The ideal candidate has at least 2 years of experience in IT/networking, fluent English, and is willing to work in shifts including weekends.

Qualifications

• At least 2 years of working experience in the related field.
• Must be able to work monthly shifts including weekends.
• Fluent in English.

Responsibilities

• Provide 24/7 management of infrastructure & application alerts.
• Monitor network alerts and ensure prompt resolution.
• Perform incident checks for compromised systems.

Skills

Hands-on experience with firewalls

Hands-on experience with Wi-Fi

Hands-on experience with network appliances

Understanding of Cloud Computing

Understanding of Cybersecurity

Tools

M365

Windows OS

Job description

Security Network Operations Center (SNOC) Specialist

Able to provide 24/7 management of customer's infrastructure & application alerts

Monitor network alerts and determine the cause and ensure prompt resolution or escalating when necessary

Documentation of all incidents and proactive alerts into a call tracking system and incident log based on defined standards.

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

To perform incident first response checks and reporting for compromised systems.

To perform monthly IT system checks and report on non-compliant systems.

To perform monthly systems health-checks and reporting. (Anti-virus, Endpoint Security and Malware alerts.)

M365, AD/ File Folder permissions, Windows OS Configuration and Management

To act on SNOC alerts immediately and performs rectification according to SOP guidelines.

English Speaking Environment is a must

Job Requirements:

At least 2 Year(s) of working experience in the related field is required for this position.

Preferably Executive specialized in IT/Computer - Network/System/Admin or equivalent.

Have interests in IT and networking and is curious of 'What caused the problem'

Must be hands-on experience in products including firewalls, Wi-Fi and network appliances

Some understanding of Cloud Computing, Cybersecurity

Must be able to work on monthly shifts rotation including Weekends

Additional Information:

Please note that the following questions are for application purposes only and are not part of the job description:

• Which of the following languages are you fluent in?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Do you have customer service experience?
• Have you worked in a call centre before?