Security Analyst - L1 Internship

Logicalis GmbH; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Packet Systems Indonesia (PSI) is seeking a Tier 1 Analyst to join our security operations team in Jakarta. You will monitor SIEM/EDR platforms, perform initial triage, classify severity, and create incident cases with evidence and timelines.

You will escalate high-priority incidents and execute first-level actions per runbooks, while supporting handovers and knowledge sharing. We value hands-on experience with security tooling, strong detection instincts, and a collaborative mindset.

Responsibilities

• Monitors SIEM, EDR/XDR, SOAR, case management, and other security platforms for security alerts and operational health indicators.
• Performs initial triage, alert validation, severity classification, and false-positive identification.
• Creates, updates, and maintains incident cases with relevant evidence, affected assets/users, timeline, severity, and initial analysis.
• Escalates validated, high-priority, or suspicious incidents to agreed procedures.
• Executes approved first-level actions defined in runbooks/playbooks and supports containment coordination when required.
• Performs shift handover, case follow-up, and status updates to ensure monitoring continuity.
• Reports log source health issues, monitoring gaps, alert noise, and platform anomalies; contributes to knowledge base and runbooks for continuous improvement.

Job description

About Us

Packet Systems Indonesia (PSI) is a place where technology professionals grow, collaborate, and make a real impact. Founded in 2004, PSI has built a strong reputation as one of Indonesia’s leading ICT systems integrators, trusted by enterprises to deliver secure, scalable, and mission-critical technology solutions. As part of the Logicalis Group, a global IT solutions and managed services provider, PSI offers employees the best of both worlds: strong local expertise combined with global standards, exposure, and career opportunities. Our teams work on meaningful projects across industries, helping organizations modernize their IT environments and accelerate digital transformation. At PSI, our people are at the center of everything we do. With hundreds of in-house professionals, you will work alongside experienced consultants, engineers, and industry experts who are passionate about technology and knowledge sharing. We foster a collaborative environment where ideas are valued, challenges are embraced, and continuous learning is encouraged whether through hands-on projects, certifications, or exposure to leading global technology partners. We take pride in delivering complex projects that matter. From planning and design to deployment and managed services, PSI professionals are trusted to work on large-scale, business-critical solutions that directly impact our customers’ success. This means real responsibility, real learning, and real career growth. Headquartered in Jakarta, Packet Systems Indonesia offers a stable, professional, and forward-looking workplace where individuals can build long-term careers. Guided by our values of being on track, on time, and on target, we empower our people to grow their expertise, expand their impact, and shape the future of Indonesia’s digital landscape.

Role Description

The Tier 1 Analyst is responsible for front-line security monitoring, initial alert triage, case creation, and first-level investigation of security events. The Tier 1 Analyst ensures timely escalation based on severity, SLA, escalation matrix, and approved playbooks.

Responsibilities

• Monitors SIEM, EDR/XDR, SOAR, case management, and other security platforms for security alerts and operational health indicators.
• Performs initial triage, alert validation, severity classification, and false-positive identification.
• Creates, updates, and maintains incident cases with relevant evidence, affected assets/users, timeline, severity, and initial analysis.
• Escalates validated, high-priority, or suspicious incidents to agreed procedures.
• Executes approved first-level actions defined in runbooks/playbooks and supports containment coordination when required.
• Performs shift handover, case follow-up, and status updates to ensure monitoring continuity.
• Reports log source health issues, monitoring gaps, alert noise, and platform anomalies Contributes to knowledge base, operational runbooks, lessons learned, and continuous improvement feedback.

At PSI, we are committed to creating a diverse and inclusive workplace where everyone can thrive.

Founded in 2004, Packet Systems Indonesia (PSI) is one of Indonesia's most trusted ICT systems integrators headquartered in Jakarta - delivering secure, scalable, and mission-critical technology solutions across networking, cybersecurity, cloud, and managed services. As part of Logicalis Asia Pacific - the Architects of Change - PSI offers the best of both worlds: deep local expertise and agility, backed by global standards, international best practices, and a network of 7,000+ professionals across 30 territories. At PSI, you'll belong to a community of hundreds of passionate engineers, consultants, and technology specialists who take pride in what they do. You'll grow through large-scale, business-critical projects spanning planning, design, deployment, and managed services - with real responsibility from day one. And you'll thrive in a people-first culture built on knowledge-sharing, continuous learning, and investment in your career. We are proud to be a Great Place to Work Certified organization - a recognition that reflects the environment we've built together. Indonesia's digital transformation is accelerating. Be one of the Architects of Change who leads it.