Section Head - IT Operations

Genting Malaysia Berhad; Bentung; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader for their IT Operations team. This pivotal role involves overseeing client support, data center operations, and ensuring service delivery excellence. The ideal candidate will possess a strong background in IT service management, with a focus on fostering collaboration and driving results. You'll be at the forefront of transforming IT operations into a customer-centric model, enhancing service delivery and operational efficiency. Join a forward-thinking organization that values innovation and professional development, where your contributions will directly impact the success of a leading tourism and entertainment hub.

Benefits

Health Insurance

Professional Development Opportunities

Flexible Working Hours

Employee Discounts

Work-Life Balance Initiatives

Qualifications

• 10+ years of IT support experience with 5 years in management.
• Familiarity with ITIL framework and incident management.

Responsibilities

• Lead IT support teams, ensuring alignment with business goals.
• Oversee daily operations and incident management of IT services.

Skills

IT Service Management

Technical Management

Problem-Solving

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Computer Science

Tools

Microsoft 365

ISMS 27001

Job description

Job Overview:
This leadership position is responsible for overseeing and managing a diverse range of IT roles, including Client Support, Data Centre & Facilities and Communication and Operations service delivery for Resorts World Genting. The Section Head of IT Operations ensures the efficient operation and alignment of these areas with the organization's overall objectives, fostering a culture of continuous improvement and customer satisfaction.

Key Responsibilities:
• Leadership & Management: Provide strategic direction and leadership to the IT support and services teams, ensuring that all functions are aligned with business goals and objectives. Foster a positive work environment that promotes collaboration, innovation, and professional development.

• Client Support: Ensure that all client support services meet or exceed customer expectations, including on-site and remote support. Develop and implement strategies to enhance customer satisfaction and service delivery to end users and senior management.

• IT Operations & Service Assurance: Ensure the reliability and availability of IT services by overseeing daily operations, maintenance activities, and incident management of Data Centre IT operations . Develop and implement operational procedures that enhance efficiency and minimize downtime.

Job Requirements:
• Bachelor’s degree in computer science, Information Technology, or a related field.

• A minimum of 10 years of experience in IT support roles, with at least 5 years in a management capacity.

• Proven expertise in technical management, information analysis, and familiarity with a wide range of computer hardware/software systems.

• Demonstrated ability to manage and lead diverse IT teams, fostering collaboration and driving results in a dynamic environment.

• Strong problem-solving aptitude and analytical skills, with a resourceful approach to addressing complex IT challenges.

• Ability to prioritize and manage multiple tasks in a fast-paced, high-pressure environment.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams and departments.

• Capacity to remain calm and think logically under pressure, particularly in challenging or crisis situations.

• The candidate should understand the ITIL framework for managing IT services, including practices such as incident management, change management, problem management, service design, and continual service improvement.

• Experience with ISMS: 27001 standard for establishing, implementing, maintaining, and continually improving will be considered an added advantage.

• Experience with Microsoft 365 (M365) and IT operations transformation initiatives.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? How many years' experience do you have as an IT Service Management Lead?

Hotel & Accommodation Services More than 10,000 employees

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!