Search Operations Quality Assurance, Evaluation and Investigation - Trust &...

TIKTOK PTE LTD (TIKTOK); Jakarta Utara; On-site; IDR 414.387.000 - 580.143.000; Full time

Job summary

A global social media platform is looking for a Search Operations Quality Assurance professional to inspect data quality, localize guidelines, and collaborate on feedback with development teams. The ideal candidate should be proficient in English and Bahasa Indonesia, with at least 1 year of experience in content review or quality assurance. This role is crucial for enhancing the user experience in search functionality.

Qualifications

• Proficiency in English and Bahasa Indonesia.
• 1 year of experience as a Content Specialist or Content Reviewer.
• 1 year of experience as a Quality Assurance in Content or Customer Service.

Responsibilities

• Quality inspection of labeled data on time and ensure the quality.
• Localize the labeling guidelines and align updates.
• Conduct calibration meetings with the labeling team.
• Provide feedback on data quality to R&D and PM.

Skills

Proficiency in English

Proficiency in Bahasa Indonesia

Knowledge of search engines

Familiarity with social media platforms

Understanding of local culture

Education

Bachelor’s degree or above

Job description

Search Operations Quality Assurance, Evaluation and Investigation - Trust & Safety

About Trust & Safety: Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications.

About the Team: The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The T&S evaluation and investigation team, working closely with the search team, takes the evaluation standards as the baseline and principles, and manually evaluates the search query and the corresponding search results page to reflect the real user experience of the search function.

The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

• Quality inspection of labeled data on time and ensure the quality.
• Localize the labeling guidelines, support the guideline training, and align the guideline updates.
• Conduct calibration meetings with the labeling team in the appeal process: analyze different cases, record and evaluate their performance, and offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.
• Parts of this role will require supporting other products within the ByteDance suite.

Qualifications:

Minimum Qualifications:

• Proficiency in English and Bahasa Indonesia (market language).
• 1 year of experience as a Content Specialist or Content Reviewer.

Preferred Qualifications:

• Have completed a Bachelor’s degree or above.
• 1 year of experience as a Quality Assurance in Content or Customer Service.
• Good knowledge of search engines, and familiarity with social media platforms.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.

ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.