Search Ads Operation Specialist - Jakarta

TikTok; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

TikTok is seeking a Search Operations Analyst in Jakarta to improve search quality and support revenue growth through careful evaluation of search ads algorithms. You will analyze queries, categorize issues, and contribute to guideline improvements while following strict content and quality standards.

The role requires Bahasa Indonesia and English fluency, familiarity with SEO, and a strong learning mindset.

Qualifications

• Bachelor's degree or higher.
• Fluency in Bahasa Indonesian and English as working languages.
• Familiarity with search engines, social media algorithms, and SEO.
• Strong ability to learn and understand new concepts.
• Overseas work or training experience is beneficial.
• Proficiency in common office software and search engine-related experience preferred.

Responsibilities

• Conduct regular assessments on search quality in accordance with evaluation guidelines/standards.
• Utilize evaluation methodology to perform daily strategy assessment of search quality.
• Analyze user search queries, categorize search requirements, and identify search quality issues.
• Provide feedback and suggestions for guidelines/standards/SOP improvement.
• Be flexible to work on projects outside core expertise and support related projects.
• Able to work with sensitive content including child exploitation, violence, and other content (not frequent).
• Perform any other duties as assigned.

Skills

Bahasa Indonesia fluency

English proficiency

SEO knowledge

Data analysis

Education

Bachelor's degree or higher

Job description

Responsibilities

About the Team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?

1. Conduct regular assessments on search quality in accordance with evaluation guidelines/standards.
2. Utilize evaluation methodology to perform daily strategy assessment of search quality in accordance with evaluation guidelines/standards.
3. Analyze user search queries, utilize various tools to understand and categorize search requirements, and identify types of search quality issues in search results.
4. Provide feedback and suggestions for guidelines/standards/SOP improvement based on assessments.
5. Being flexible and open to working on projects outside of core expertise and using assessment methods to support related projects.
6. Able to work with sensitive content including but not limited to child exploitation, diverse religious and political perspectives, violence, and adult/sexual content. (Not frequent)
7. Perform any other duties as assigned.

Qualifications

Minimum Qualifications:

• Bachelor's degree or higher
• Fluency in Bahasa Indonesian is required for interacting with Bahasa Indonesian content and stakeholders, plus fluency in English as the primary working language.
• Familiarity with search engines, social media algorithms, and SEO
• Strong capacity to learn and understand new concepts

Preferred Qualifications:

• Overseas work or training experience is beneficial
• Proficiency in common office software and search engine-related experience preferred
• Deep understanding of local culture and internet usage habits
• Attention to detail and ability to use data analysis to identify trends

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.