Sea Logistics Operational Care Specialist

Kuehne + Nagel AS; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global leader in logistics is seeking a Sea Logistics Operational Care Specialist for its Jakarta team. The role involves managing ocean freight operations and ensuring service excellence. Candidates should possess 2-4 years of relevant experience and strong coordination skills, both in English and Bahasa Indonesia.

Qualifications

• 2–4 years of experience in sea logistics or freight forwarding.
• Strong understanding of shipping terms and customs.
• Proficient in English and Bahasa Indonesia.

Responsibilities

• Manage end-to-end sea freight operations ensuring smooth cargo flow.
• Monitor shipment milestones and proactively resolve delays.
• Coordinate with various logistics service providers and ensure compliance.

Skills

Detail-oriented

Problem-solving

Communication

Coordination

Tools

MS Office

Logistics systems

Job description

Are you detail-oriented, service-driven, and passionate about ocean freight? We're looking for a Sea Logistics Operational Care Specialist to join our dynamic team in Jakarta.

Your Role

As a Sea Logistics Operational Care Specialist, you will be responsible for managing day-to-day operations for ocean freight shipments. You will ensure excellent service delivery to internal and external stakeholders, compliance with operational standards, and proactive problem-solving in logistics execution.

Your Responsibilities

• Manage end-to-end sea freight operations, ensuring smooth cargo flow.
• Monitor shipment milestones, proactively resolving exceptions and delays.
• Collaborate with Customer Care teams to ensure service levels meet or exceed customer expectations.
• Coordinate with carriers, co-loaders, customs, and other logistics service providers.
• Ensure full compliance with internal SOPs, regulatory requirements, and quality standards.
• Use internal systems to update shipment status, documentation, and billing.
• Identify opportunities to optimize operational efficiency and support continuous improvement initiatives.
• Ensure accurate and timely invoicing, data entry, and documentation filing.

Your Skills and Experiences

• Minimum 2–4 years of experience in sea logistics or freight forwarding operations.
• Strong understanding of international shipping terms, documentation, and customs processes.
• Proficient in MS Office and logistics systems.
• Excellent coordination, communication, and problem-solving skills.
• Detail-oriented, organized, and able to handle multiple priorities under pressure.
• Proficient in English and Bahasa Indonesia (both spoken and written).