Scrum Master - Bandung, Indonesia

NinjaOne; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Benefits offered by this job

Hybrid work environment

Free in‑office lunches

Job summary

NinjaOne is seeking an experienced Scrum Master to support our Product Engineering teams in Bandung, Indonesia. This role focuses on Agile delivery, continuous improvement, and organizational change to boost predictability and quality.

You will coach cross‑functional teams across Product, Engineering, QA, UX, and DevOps, driving outcomes through data‑driven coaching, dashboards, and effective change management.

Qualifications

• Certified Scrum Master (PSM II/CSM or equivalent).
• Certified Agile Coach or Scaling (ICP-ACC, SAFe 6 or equivalent).
• Additional certifications in Lean Six Sigma, Advanced Agile/Scrum, Agile Scaling, Change Management, Design Thinking, or Product Management.
• Hands-on experience in agile delivery, cross-team facilitation, coaching, change adoption, and measurable process improvement.

Responsibilities

• Ensure Scrum events and Agile methods achieve outcomes with scaling approaches as appropriate.
• Coach teams on ownership, collaboration, and problem‑solving, and improve cross‑functional flow.
• Lead continuous improvement and Agile transformation with root‑cause analysis and clear actions.
• Facilitate cross‑team collaboration across Product, Engineering, QA, UX, DevOps/SRE, and Leadership.
• Design and deliver Agile coaching, training, onboarding, and enablement with change management.
• Use Jira, dashboards, workflows, filters, reporting, and automation for visibility into delivery.
• Build trusted stakeholder relationships and escalate systemic issues when needed.

Skills

Scrum Master

Agile Coaching

Facilitation

Change Management

Design Thinking

Tools

Jira

Automation tools

Job description

About the Role

We are looking for an experienced Scrum Master to support our Product Engineering teams in Bandung, with strong experience in Agile, end-to-end software delivery, continuous improvement, and organizational change.

Working across multiple teams and partnering with Product, Engineering, QA, UX, DevOps/SRE, and Leadership, you will help drive stronger team ownership and measurable improvements in predictability, quality, efficiency, collaboration, and time-to-market.

Location – Hybrid | Bandung, Indonesia (at least 2 days per week in the office)

What You’ll be Doing

• Ensuring Scrum events and Agile ways of working achieve their intended outcomes, applying Scrum, Kanban, Lean, and relevant scaling approaches (SAFe, Nexus, LeSS, Scrum@Scale) based on context.
• Coaching teams in ownership, accountability, collaboration, facilitation, decision‑making, and problem‑solving, while improving cross‑functional flow, dependencies, risks, bottlenecks, and waste from discovery through production and feedback.
• Driving structured continuous improvement and Agile transformation using root‑cause analysis, Design Thinking, clear baselines, actions, ownership, measures, and follow‑up.
• Facilitating cross‑team and cross‑functional collaboration across Product, Engineering, QA, UX, DevOps/SRE, and Leadership, ensuring discussions lead to clear decisions, actions, ownership, and measurable outcomes.
• Designing and delivering Agile coaching, training, onboarding, workshops, and enablement, while applying Change Management approaches such as ADKAR or Kotter to support adoption, address resistance, and measure outcomes.
• Using Jira, dashboards, workflows, filters, reporting, and automation to provide visibility into delivery trends, risks, and improvement opportunities while enabling teams to use data and tooling independently.
• Building trusted stakeholder relationships and influencing through evidence, coaching, facilitation, and structured problem‑solving, escalating systemic issues when organizational intervention is required.

About You

• Recognized certification in Scrum Master (e.g., PSM II, CSM, or equivalent)
• Recognized certification in Agile Coaching or Scaling (e.g., ICP‑ACC, SAFe 6, or equivalent)
• Preferred additional certifications in one or more of the following:
  • Lean Six Sigma
  • Advanced Agile/Scrum
  • Agile Scaling
  • Change Management
  • Design Thinking
  • Product Management/Product Ownership
• Certifications must be backed by practical, hands‑on experience in:
  • Agile delivery and transformation
  • Cross‑team facilitation
  • Coaching and training
  • Change adoption
  • Measurable process improvement

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• We are a collaborative, kind, and curious community
• We prioritise your work/life balance offering a hybrid work environment and free in‑office lunches throughout the week
• We reward your work with opportunity for growth and advancement
• Grow personally and together with one of the fastest growing companies globally
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with an amazing international workforce

Additional Information

Applicants must hold valid working rights in Indonesia at the time of application. We are unable to provide visa sponsorship for this role.

We are an equal opportunity employer in accordance with Indonesia's Manpower Law. All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.