Sap Successfactors/Hcm Consultant

Abeam Consulting Indonesia; Jawa Barat; On-site; IDR 350,000,000 - 520,000,000; Full time

Job summary

Mastercard is seeking a Lead Specialist, CX (Japanese Speaking) in Indonesia to manage order-to-cash engagements and ensure customer satisfaction across functions.

You will lead client engagements, coordinate with sales and internal teams, and mentor junior colleagues while delivering effective CX solutions for acquiring-related programs.

Qualifications

• Bachelor's degree with work experience in project management and change management methodologies and techniques.
• 6+ years of Project Management experience and exposure to financial institutions or payments.
• Experience coaching and managing teams across multiple projects and/or engagements with third parties.
• Ability to manage key client relationships and leadership perspectives.
• Knowledge of KPIs, financials, and organizational leadership; strong communication in English and the local language.

Responsibilities

• Lead client engagements and workstreams for large enterprise programs across industries and cultures.
• Promote proven project and change management methodologies to realise measurable value.
• Mitigate risks, solve issues, and ensure adherence to timescales, budgets, and quality criteria.
• Identify new business opportunities and communicate to executives, leading sales calls and proposals.
• Own relationships with mid-level to senior client stakeholders and assess change readiness.

Skills

Japanese language

English proficiency

Project Management

Lean Six Sigma

Education

Bachelor's degree

Tools

SAP OTC LE modules

CRM knowledge

Job description

Job Description

**Our Purpose**
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Managing Consultant, Advisor and Consulting Service, Deploy (Acquiring)

You will manage a portfolio of projects that support a strategy, a strategic change, or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements.

Client Impact

• Lead client engagements and workstreams for large enterprise-level programs across a range of industries, problem statements, and cultures
• Promote proven, accredited project and change management methodologies and techniques to help clients drive measurable value from initiation to benefit realization
• Mitigate risks, solve issues, and ensure plan remains in line with agreed timescales, budgets, and quality criteria
• Identify new business opportunities and communicate to executives to pursue, leading sales calls and client development including proposal contribution
• Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness

Team Collaboration & Culture

• Lead team to creative insights and sound business recommendations, and deliver impactful and influential client presentations while growing team members' roles and skills
• Provide expertise and day-to-day project delivery team leadership, supporting evolution of solutions with innovation and create a collaborative and inclusive environment for all levels
• Manage relationship with internal Mastercard leadership and stakeholders and build the firm's intellectual capital
• Effectively leverage subject matter experts to develop best customized solutions
• Provide on-the-job training, coaching, and mentorship to junior team members, including evaluating performance, and providing feedback

Qualifications

Basic qualifications

• Undergraduate degree with work experience in project management and change management methodologies and techniques
• 6+ years of Project Management experience
• Exposure to financial institutions, payments, and/or consultancies
• Experience coaching and managing teams across multiple projects and/or engagements with third parties
• Experience managing key client relationships
• Knowledge of business KPIs, financials, and organizational leadership
• Ability to provide perspective on industry and marketplace
• Logical, structured thinking
• Advanced Word, Excel, and PowerPoint skills
• Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English and the local office language (if applicable)
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
• Ability to travel to client sites on a semi-regular basis

Preferred qualifications

• Exposure to payments ecosystem including issuing, acquiring, or acceptance solutions, with preference for candidates with hands‑on acquiring experience (e.g., merchant acquiring, payment gateways, POS solutions, or acceptance networks)
• Experience leading development and implementation of solutions and measuring impact on clients' business
• Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)
• Knowledge of Project Management tools
• Exposure to payments and/or retail banking or merchants
• Experience generating new knowledge or creating innovative solutions for a firm
• MBA or master's degree with relevant specialization (not required)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Job title**: Lead Specialist, CX (Japanese Speaking)
**Location**: Cileungsi, Indonesia

As a Lead Specialist (CX), you will be responsible for managing accurate and timely order processing in line with Order to Cash (OTC) principles and guidelines. You'll handle all related communications, ensuring smooth coordination across functions while maintaining a strong focus on customer satisfaction and adherence to supply conditions.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Key Responsibilities

• Main point of contact between customers, sales and other internal departments
• Manage sales orders intake via email and Web Portal. Order processing within 24 hours after receipt of order, and order confirmation within 24 hours after order entry
• Professionally handle communication with customers and/or account managers regarding rush orders, order change requests, product availability issues, potential and/or known delays in product deliveries and orders under the minimum order value
• Proactively monitor status of open orders, confirm shipping dates, communicate problems and delays to customers and account managers, propose alternatives where appropriate
• Check and monitor order blocks: pricing, credit, allocation, availability blocks, works in close collaboration with various functions - Sales/ Planning/ Finance/ Pricing Agent
• Support sales management in the follow-up on outstanding payments, monitoring and escalating credit limits issues where appropriate

We bring

• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

• Bachelor's degree with at least 3 years of relevant experience in customer service and/or order management
• Proficiency in Japanese (spoken and written) is required to liaise with stakeholders in Japan
• Business-level proficiency in English (spoken and written) to communicate effectively with internal teams and global partners
• Project Management, Continuous improvement, Lean/Green Belt Six Sigma trained
• SAP knowledge and experience, especially in OTC & LE modules
• CRM knowledge and experience preferred

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there's a place for everyone at dsm-firmenich. dsm-firmenich is an Equal Opportunity and Aff…

About DSM‑Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss‑Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

We are a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency fees, percentages or similar.

Job Summary

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