SAMPOERNA ACADEMY - IT IS SUPPORT OFFICER

Sampoerna Schools System; Jakarta Selatan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Sampoerna Schools System is seeking an IT Support Specialist to coordinate and deliver technical support for educational applications across our Jakarta Selatan schools. You will manage user accounts, configurations, and system access, while coordinating with vendors and internal IT teams to maintain data integrity and smooth digital learning experiences for teachers and students.

Requirements include a Bachelor’s degree in Computer Science/Information Systems, at least 2 years in a technical

Qualifications

• Bachelor’s degree in Computer Science/Information Systems or related field.
• At least 2 years in a technical support role.
• Strong communication in Bahasa Indonesia and English.
• Team-oriented attitude to assist colleagues with technical problems.
• Ability to manage time and prioritize multiple projects.
• Experience with a variety of software, hardware and applications.
• Analytical skills to study problems and identify solutions.
• Preferably experience with School Systems.

Responsibilities

• Coordinate the implementation, administration, and support of educational applications.
• Provide functional and technical support to teachers, staff, and students.
• Collaborate with academic and admin teams to identify technology needs.
• Manage user accounts, permissions, configurations, and system access.
• Ensure data accuracy and integrity across school systems.
• Analyze system and user needs, identify process gaps, and propose improvements.
• Coordinate with vendors and IT teams for implementation and maintenance.
• Support teachers in integrating technology into teaching and learning.
• Create user guides and documentation for educational applications.
• Assist with technology projects, testing, data reconciliation, and reporting.

Skills

Interpersonal skills

Time management

Teamwork

Analytical skills

Technical troubleshooting

Bilingual: Indonesian/English

Education

Bachelor's degree in Computer Science/Information Systems

Job description

Company Description

SAMPOERNA ACADEMY

Our teaching philosophy encourages students to inquire, explore, innovate and communicate, providing vital skills required for leadership in Indonesia and abroad. Coupled with internationally-recognized academic credentials, we are equipping our students to compete and succeed at every stage of life. With the advent of the information age available at our finger-tips, our job as a school is to teach our students “to learn how to learn”.

Drawing from the world’s best curricula and American-based STEAM (Science, Technology, Engineering, Arts, and Math) methodologies, we are equipping our students with global exposure and an internationally-recognized academic qualification.

Our environment was created to encourage a culture of innovation and collaboration. Moreover, our integration of communication, multiple language proficiency, and collaboration in team projects set us apart from most other schools in ASEAN.

Vision

Sampoerna Academy graduates will assume leadership roles in a global society by being creative, passionate, life-long learners who are able to meet the challenges of a rapidly changing world and who care deeply for their fellow men and the environment.

Mission

The mission of Sampoerna Academy is to provide a safe, caring, and collaborative learning environment that is of the highest quality and meets global expectations for student achievement and character development. Our educational foundation is student-centered with a strong emphasis on Science, Technology, Engineering, Arts, and Mathematics (STEAM) which enables students to become mature, confident global citizens with a strong sense of purpose. Our end goal is to prepare students for tertiary education and to make them work-ready and world-ready.

Core Beliefs

1. Academically, we prioritize the development of cognitive skills and communication skills over rote memorization because we believe that more than acquiring facts, students must be able to apply their knowledge in real situations.
2. We seek opportunities to engage all stakeholders to play a part in the success of our students.
3. We maintain a strong Asian cultural value system that celebrates social harmony, order, and respect.
4. STEAM competency will differentiate our students from those attending other schools.
5. Our learning spaces are a platform for hands‑on activities, exploration, inquiry and the creation of knowledge and dialogue.

• Coordinate the implementation, administration, and support of educational applications and instructional technology across the school.
• Provide functional and technical support to teachers, staff, and students to ensure effective use of digital learning platforms and applications.
• Collaborate with academic and administrative teams to identify technology needs and develop practical system solutions.
• Manage user accounts, permissions, application configurations, and system access.
• Ensure the accuracy, consistency, and integrity of student and academic data across multiple school systems.
• Analize system and user requirements, identify process gaps, and recommend improvements to enhance efficiency and user experience.
• Coordinate with vendors and internal IT teams for system implementation, troubleshooting, maintenance, and issue resolution.
• Support teachers in integrating technology into teaching, learning, assessment, and classroom activities.
• Conduct user training and develop documentation, guides, and standard procedures for educational applications.
• Support technology projects, system testing, data reconciliation, reporting, and continuous improvement initiatives.

• Bachelor’s degree in Computer Science/Information System or a related field.
• At least 2 years of experience in a technical support role.
• Adequate interpersonal communication, both in Bahasa Indonesia and English.
• Team-oriented attitude to assist other colleagueswith technical problems.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Experienced invariety of software, hardware, and applications.
• Analytical skills to study problems and records and identify solutions.
• Preferable hasexperience in Schools System.

• Available to join October 2026