Sales Support Specialist

Caterpillar Financial Services Corporation; Jakarta Utara; On-site; USD 35.000 - 55.000; Full time

Job summary

A leading global manufacturing company seeks a Sales Support Specialist in Jakarta Utara, Indonesia. The role involves revenue management, collaborating with different departments, and analyzing sales data to improve profitability. Strong analytical and interpersonal skills are essential, along with experience in the mining industry. This position requires onsite work five days a week and offers a comprehensive benefits package.

Benefits

Paid annual leave

Medical and insurance benefits

Flexi leave

Variable bonus potential

Qualifications

• Strong experience concentrated in mining business, administration, finance, or related fields.
• Prior experience as a Revenue/Pricing Analyst or equivalent.
• Knowledge of Caterpillar products and business systems.

Responsibilities

• Provide revenue support for Caterpillar mining products.
• Analyze sales history and volume forecasts for pricing.
• Collaborate with various departments for revenue recommendations.

Skills

Strong analytical ability

Interpersonal skills

Communication skills

Education

Experience in mining business or related fields

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Resource Industries segment caters to customers using machinery in mining, heavy construction, quarry and aggregates. We currently have an opportunity for a Sales Support Specialist, based in Indonesia.

Job Purpose:

• To provide revenue support work for Caterpillar mining products and complete related special projects as assigned.

• This work includes performing product price reviews (internal and external), review product profitability, maintain price lists, analyze competitive environment (transaction price level for both Caterpillar and competitive machines, NPI); and administration/evaluation of special pricing assessments (SPARS, sales variance programs, Product Line Cascades) for current and future product (NPI); analyzing revenue contribution from volume, PINS and price.

What You Will Do:

• Revenue Management is responsible for establishing and reviewing revenue proposals for Caterpillar mining products. The process includes analysis of sales history, volume forecast, competition, product quality, product availability, value premiums, costs and related factors.

• Works with Dealers, Marketing, Accounting, Economics, Engineering, Legal, Manufacturing, Purchasing, Product Support Development, Global Revenue Management and Revenue Management (Pricing personnel) elsewhere in the company to obtain and evaluate information needed for making revenue recommendations.

• More direct involvement in coordination and implementation of revenue (price) changes between Global Revenue Management, Marketing Companies (including field personnel), Product Groups and senior management.

• Develop advanced strategic recommendations incorporating entire value chain and external forces used in the tactical analysis and additional areas such as: forecasted economic activity, dealer costs and margins, product configurations, exchange rate changes, market/industry changes and other factors influencing sales and profit goals.

• Assists in achieving specific Division objectives by aiding efforts to improve profitability through recommending revenue growth opportunities for price, volume or PINS. Analysis includes, where possible, suggested objective costs to be shared with Purchasing, Manufacturing and impacted parties.

• Directly impacts specific Corporate objectives by aiding efforts to improve profitability and/or sales by direct input into pricing decisions and approvals (SPARS, discount programs, NPI scenarios and related activities). Decisions are made within set guidelines/authority levels.

• This position is for experienced lead analysts able to direct their own workload and resulting priorities while assisting other lower level analysts in developing their skills and completing their workload.

• The incumbent may perform one or more of the following: preparation of monthly reports to Government agencies; monitor, document and analyze pricing actions of competitors; maintain the company’s master price history records; gather and analyze shipment volume and PINS/POPS; calculate and maintain yield and revenue data in order to determine the effectiveness and profitability of pricing strategies and tactics.

• The incumbent is responsible for regularly and accurately maintaining and updating revenue systems (pricing, invoicing and merchandizing) and answering all revenue/pricing related queries for their assigned products.

• Pricing tasks are high in complexity. Decisions are unique and require creativity to reach a solution outside an established work routine and has high risk impact to the enterprise. The incumbent works with little supervision and instructions.

• Develops and maintains internal controls including Sarbanes-Oxley control documentation and is responsible for the testing and validating of these controls.

• External contacts include suppliers, dealers and customers. The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc. The position changes the way work is performed to meet quality goals for the measure(s) stated.

What You Have:

• Strong experience concentrated in mining business, administration, finance, economics, statistics, accounting, or related fields.

• The position requires prior experience as a Revenue/Pricing Analyst or equivalent level job in a Caterpillar management role, Marketing, Accounting, Finance or related field.

• Knowledge of various Caterpillar products, product applications, merchandising programs and business systems is necessary.

• The position often confronts unique and complex issues or problems, which require careful analysis, diagnosis and often innovative solutions.

• The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results.

• Jobholder is in frequent contact with people throughout Caterpillar as well as outside dealers and suppliers.

• Must have strong analytical ability and initiative, be results oriented, have a high level of interpersonal skills and be an effective writer and oral communicator.

Additional Info:

• This position requires working onsite five days a week.

• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at www.caterpillar.com/careers.

• International Assignment is not available.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

July 30, 2025 - August 5, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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