Sales Support Engineer (Cash Automation)

Monroe Consulting Group; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A multinational provider of Cash Automation Solutions is seeking a Sales Support Engineer in Indonesia. The role involves providing technical support to the sales function, managing projects, and engaging with customers to address their technical needs. Candidates should have relevant experience and a strong educational background in computing or IT.

Qualifications

• 3-5 years of relevant experience.
• Strong written and verbal communication skills.
• Attention to detail with a service-oriented personality.

Responsibilities

• Provide technical support to the sales team and assist customers on technical matters.
• Manage system integration and project coordination among divisions.
• Engage with end-users for needs assessment and solution proposals.

Skills

Technical Support

Project Management

Communication

Problem Solving

Analytical Skills

Education

Diploma or Degree in Computing

Relevant IT Certifications

Job description

Monroe Consulting Group is collaborating with a multinational Cash Automation Solution and POS provider. They are currently looking for Sales Support Engineer to support the sales function in the Indonesia Office.

MAIN RESPONSIBILITIES:

• Provide technical support to the sales team.
• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users.
• Project management for solutions i.e handling projects and coordination among divisions
• Manage system integration
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

• At least 3-5 years of relevant experience
• Diploma or Degree in computing or related IT certifications

REQUIRED SKILLS AND COMPETENCIES

• Diploma/Degree or a combination of education and experience in engineering and information
• Systems.
• Two years of industry experience, including two or more years in engineering or consulting
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal
• communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Positive, service-oriented personality
• Can-do attitude