Sales Support Engineer

Monroe Consulting Group; Indonesia; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative multinational company is seeking a Sales Support Engineer to enhance their sales function in Indonesia. This role involves providing crucial technical support to the sales team, assisting customers with their technical needs, and managing system integration projects. The ideal candidate will have a blend of technical expertise and strong communication skills, ensuring effective engagement with customers and partners. Join a dynamic team where you can make a significant impact by delivering exceptional service and solutions tailored to client needs. This is a fantastic opportunity to grow within a forward-thinking organization that values your contributions.

Qualifications

• 3-5 years of relevant experience in sales support or technical roles.
• Diploma or Degree in computing or related IT certifications.

Responsibilities

• Provide technical support to the sales team and customers.
• Manage system integration and project coordination.

Skills

Technical Support

Project Management

Communication Skills

Problem-Solving

Customer Engagement

Education

Diploma in Computing

Degree in IT or related field

Job description

Monroe Consulting Group is collaborating with a multinational Cash Automation Solution and POS provider. They are currently looking for Sales Support Engineer to support the sales function in the Indonesia Office.

MAIN RESPONSIBILITIES:

• Provide technical support to the sales team.
• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users.
• Project management for solutions i.e handling projects and coordination among divisions
• Manage system integration
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

• At least 3-5 years of relevant experience
• Diploma or Degree in computing or related IT certifications

REQUIRED SKILLS AND COMPETENCIES

• Diploma/Degree or a combination of education and experience in engineering and information
• Systems.
• Two years of industry experience, including two or more years in engineering or consulting
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal
• communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Positive, service-oriented personality
• Can-do attitude