Sales Support

Kedai Aneka Barang; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Support professional to enhance customer relationships and provide tailored solutions. This role involves understanding customer needs, developing promotional content, and offering essential support for Videotron software and hardware. The ideal candidate will possess strong sales knowledge, excellent communication skills in English (Mandarin is a plus), and a patient demeanor. Join a forward-thinking company that values customer satisfaction and continuous improvement, offering a collaborative environment where your contributions will make a significant impact.

Qualifications

• Experience in sales support roles is preferred.
• Fluency in English and Mandarin enhances communication.

Responsibilities

• Provide solutions for customer needs and issues.
• Develop new content for customer support and promotional activities.

Skills

Sales Knowledge

Videotron Knowledge

Fluent in English

Fluency in Mandarin

Patient Personality

Tools

Videotron Software

Job description

Find more customers for business cooperation opportunities.

Follow up with customers to understand their business and project situations.

Provide solutions for customer needs and issues.

Offer feedback for continuous improvement.

Develop new content (images, videos, or PDF manuals) for customer support and promotional activities.

Undergo training on new systems and procedures.

Provide Videotron software and hardware support when urgently needed.

Requirements

• Knowledge of Sales.
• Knowledge of Videotron or Audio Visual Business is a plus.
• Fluent in spoken English; fluency in Mandarin is a plus.
• Patient and pleasant personality.

Please answer the following questions:

• Which of the following qualifications do you possess?
• What is your expected monthly basic salary?
• How many years of experience do you have in a Sales Support Role?
• Which languages are you fluent in?
• How would you rate your English language skills?
• Are you available to travel when required?
• Are you available to work outside usual hours when necessary (e.g., weekends, evenings, public holidays)?