Sales Representative PS

PT Trakindo Utama; Cirebon; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A leading heavy equipment company in Cirebon is seeking a Customer Support Specialist to manage customer negotiations, sales leads, and support their needs. The ideal candidate must have a D3 degree and at least one year of relevant experience. This role offers the opportunity to build strong relationships with customers and achieve sales targets.

Qualifications

• Minimum D3 in relevant field with a GPA of 2.75 or higher.
• At least 1 year of experience in related roles or as a fresh graduate.

Responsibilities

• Handle commercial negotiations with customers, including price and warranty claims.
• Respond to inquiries and coordinate with different divisions to support customer needs.
• Gather and prioritize leads to convert them to sales.
• Ensure accuracy of sales documents and manage customer transaction journey.

Skills

Commercial negotiation

Customer relationship management

Sales forecasting

Problem resolution

Education

D3 in All Major/ Engineering/ Sales Representative major

Job description

Responsibilities

• Responsible for handling commercial negotiation with customers including negotiation of price, terms and conditions, and Warranty claim disputes.
• Respond to inquiries/requests on customers’ Product Support needs, coordinating with Parts, Service, and EM division to support Customers’ needs.
• Gather, assess, prioritize and follow up on leads (incl. from OLGA) and convert those leads to Sales.
• Inform Sales Manager/Supervisor on changes to Customer’s Machine location and maintenance plan.
• Raise forecast for committed demand stocking based on Customer’s needs.
• Resolve AR disputes (e.g., due to documentation issues) for transactions at the Branch.
• Inspect equipment, create visit report and update customer MEP database.
• Develop customer visit plan, visit customers face-to-face at branch and build relationships with decision-makers to understand their needs and business goals.
• Ensure committed demand forecast is accurate and changes on forecast communicated.
• Ensure accuracy of sales documents (e.g., PO) and follow up with customers to resolve discrepancies.
• Ensure standardized treatments and offerings across accounts.
• Manage Customer transaction journey from lead-to-cash (e.g., receiving PO, giving customers updates on order status).
• Ensure achievement of PS Sales target and manage relationship with the assigned accounts.

Qualifications

Minimum D3 in All Major/ Engineering/ Sales Representative major

GPA minimum 2.75

Minimum 1 year experience in Fresh graduates (External Candidates)/ Heavy Equipment/ Mechanic (Internal Candidates)/ Salesman (External Candidates)/ Service/ Equipment Management Analyst (Internal Candidate)/ Technician (Internal Candidates)/ Warehouseman (Internal Candidates)/ Working Experience