Sales (Pandaan)

Pt Bhineka Inovasi Global; Indonesia; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

Marriott International in Surabaya seeks a Sales & Marketing Manager to proactively solicit and handle sales opportunities, build long-term customer relationships, and achieve personal and location revenue goals. You will lead day-to-day sales activities, coordinate with channel partners, and ensure timely turnover for service delivery.

The role emphasizes developing market knowledge, closing opportunities, and delivering service excellence across customer experiences.

Qualifications

• 2-year degree in Business Administration/Marketing/Hotel & Restaurant Management with 3 years sales/marketing experience.
• Or a 4-year Bachelor's degree in the same majors with 1 year sales/marketing experience.

Responsibilities

• Builds and strengthens relationships with customers to enable future bookings.
• Participates in sales calls with the team to acquire or close business.
• Prepares proposals and contracts and communicates with customers.
• Identifies new business to achieve revenue goals and understands market trends.
• Delivers exceptional customer service and ensures proper handover to events team.

Education

2-year degree in Business Administration/Marketing/Hotel & Restaurant Management

Bachelor's degree in Business Administration/Marketing/Hotel & Restaurant Management

Job description

Job Description

Additional Information
Job Number
Job Category Sales & Marketing
Location Jalan Embong Malang 85-89, Surabaya Jawa 60261, Indonesia
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. ...