Sales Operations Administrator

Etihad; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading airline is seeking a Sales Support Specialist in Jakarta. This role involves assisting the sales team by managing accounts, resolving inquiries, and supporting revenue-generating activities. Candidates should have a degree and at least 3 years of relevant experience. Strong skills in Microsoft Office and customer service are required. Join and contribute to a dynamic team in a fast-paced environment.

Qualifications

• Minimum of 3 years of work experience in a relevant sales support or analysis role.
• Hands-on experience with Microsoft Office Suite (Excel, Outlook, Word).
• Knowledge of fares and ticketing is preferred.

Responsibilities

• Assist the sales team with administrative and clerical tasks during the sales process.
• Engage with account management teams to support revenue-generating activities.
• Maintain and update client records in Salesforce.

Skills

Sales Support

Team Player

Customer Service

Microsoft Office Suite

Data Reporting

Education

Minimum Degree

Job description

Synopsis

In this role, you will assist and support the sales team and their accounts during the sales process with the goal of obtaining and keeping accounts, to drive more revenue and ensure Etihad's profitability, by performing administrative and clerical task following established policies and procedures to ensure Etihad sales operations are conducted in the most effective and timely manner.

Accountabilities

• Serve as the second line of escalation for account-related inquiries by resolving issues and providing feedback for future improvement.
• Engage with account management teams by organizing educational workshops and participating in revenue-generating activities, such as tele sales campaigns and sales blitzes.
• Collaborate with Account Managers (local & global) to manage account information and ensure timely maintenance in Etihad’s CRM tool.
• Support sales teams by preparing content, data, and presentations in line with Etihad’s value proposition.
• Assist in generating new sales opportunities through lead follow-ups and maintaining accurate lead records in Salesforce.
• Be curious about learning and growth and complete all relevant trainings in your area of responsibility and specialism and be able to coach your peers to embed the learning.
• Liaise with trade to secure Groups business and develop an understanding and utilisation of GSO. Communicate Groups policies clearly and effectively to trade and customers to ensure proper adherence. Conduct visits to group agents with Account Managers to further strengthen relationships.
• Distribute marketing and policy information to trade and corporate customers.
• Process Commercial Gesture’s and waivers as required by the account management team.
• Maintain client records in Salesforce and collaborate across departments to share information and complete tasks.
• Maintain effective working relationships both within the department and across other Etihad departments (i.e. Revenue Management, Marketing, etc.). Ensure a ‘can do’ attitude is applied to sharing workloads, displaying flexibility and offering support to colleagues when required, such that all tasks are completed on time.
• Stay updated on Etihad’s products, services, and promotional offers to ensure accurate communication.
• Provide excellent customer service and build strong business relationships to enhance satisfaction
  
  

Education & Experience

• Minimum Degree with 3 years of work experience within relevant field with focus on sales support/analysis Previous work experience in relevant field (Sales area or ticketing / customer service) Strong team player, actively contributing to the teams’ productivity.
• Hands on experience in Microsoft Office Suite Excel, Outlook, and Word Experience with data and reporting is preferred. Adequate knowledge of fares and ticketing.
• Right to work and live in Indonesia without needing work visa sponsorship.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.