Sales & Marketing Manager (Hotel Novotel Cikini)

Real Estate; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A premier hotel chain in Jakarta is seeking a Sales and Marketing Manager to achieve sales targets, develop business leads, and enhance customer relationships. The ideal candidate will possess a diploma in Tourism/Hospitality Management and at least 2 years of experience in a similar role. Strong communication skills in English and proficiency in Mandarin are advantageous. This role requires excellent leadership and teamwork abilities, with opportunities for networking in the hospitality industry.

Qualifications

• Minimum of 2 years of experience in a similar role with proven track record.

Responsibilities

• Achieve daily targeted number of sales calls effectively.
• Develop business leads for the hotel weekly.
• Prepare monthly list of accounts to target for the following month.
• Plan at least 2 site inspections/entertainment meetings weekly for potential or new accounts.
• Prepare monthly action plans for main market segments.
• Review account profiles monthly, focusing on room night production and average rates.
• Monitor competitors’ rate strategies and marketing activities.
• Manage accounts, including contracting and updating profiles.
• Upsell, cross-sell, and promote hotel facilities and services.
• Attend hotel client and community events to network.

Skills

Excellent reading, writing, and oral proficiency in English

Proficiency in Mandarin

Strong leadership, interpersonal, and training skills

Good communication and customer contact skills

Service-oriented with attention to detail

Ability to work well under stress

Team player and builder

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Qualifications:

• Diploma in Tourism / Hospitality Management
• Minimum of 2 years of experience in a similar role with proven track record
• Excellent reading, writing, and oral proficiency in English
• Proficiency in Mandarin is an advantage
• Proficient in MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal, and training skills
• Good communication and customer contact skills
• Service-oriented with attention to detail
• Ability to work well under stress and high-pressure situations
• Team player and builder
• Well-presented and professionally groomed at all times

Job Responsibilities:

1. Achieve daily targeted number of sales calls effectively
2. Develop business leads for the hotel weekly
3. Prepare monthly list of accounts to target for the following month
4. Plan at least 2 site inspections/entertainment meetings weekly for potential or new accounts
5. Prepare monthly action plans for main market segments
6. Review account profiles monthly, focusing on room night production and average rates
7. Monitor competitors’ rate strategies, account penetration, and marketing activities to maintain a competitive edge
8. Manage accounts, including contracting, updating profiles, and renewing contracts
9. Update management on VIP arrivals and coordinate meet and greet
10. Upsell, cross-sell, and promote hotel facilities and services to maximize revenue
11. Negotiate to achieve optimal profit and rates for the hotel
12. Attend hotel client and community events to network and maintain visibility
13. Report market trends and business leads to the Director of Sales & Marketing

Additional Questions:

• Expected monthly basic salary?
• Qualifications you possess?
• Years of experience as a sales and marketing manager?
• Experience in a sales role?
• Experience in relationship management?
• Years of experience in market research?
• Languages you are fluent in?
• Willingness to work outside usual hours (weekends, evenings, holidays)?