Sales Manager - Reactive

Hilton Worldwide, Inc.; Kedungdoro; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Un hôtel de renommée mondiale en Indonésie recherche un Sales Manager pour diriger les ventes, soutenir le Directeur des Ventes, et maximiser les opportunités commerciales. Le candidat idéal devra posséder une expérience significative dans les chaînes hôtelières internationales, ainsi qu'une maîtrise des langues anglaise et chinoise. Ce rôle est essentiel pour assurer la satisfaction des clients et l'atteinte des objectifs de vente.

Qualifications

• Au moins 3 ans d'expérience dans des chaînes hôtelières internationales.
• Compétences en anglaise et chinoise.
• Capacité de travailler sous pression.

Responsibilities

• Promouvoir et vendre tous les produits de l'hôtel.
• Développer des plans de vente et obtenir des approbations.
• Préparer des devis et dispatcher des commandes de travail.

Skills

Hospitality

Leadership

Teamwork

Customer Relationship Management

Job description

Job Description - Sales Manager - Reactive (HOT0BP5P)

Job Number:

HOT0BP5P

Work Locations

Doubletree by Hilton - Surabaya, Indonesia Jalan Tunjungan No. 12 Surabaya TBC

Hilton offers numerous opportunities to delight travelers worldwide, with thousands of hotels across over 100 countries. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more.

If you are passionate about the impact of global travel, you might be the right fit for our team. At Hilton, our goal is to delight our guests, team members, and owners.

The Sales Manager supports the Director of Sales in leading the Sales Team, overseeing negotiations, and handling various events such as Corporate, FIT, M.I.C.E., Social, and Tour & Travel. This role ensures the department operates smoothly to maximize business opportunities and uphold high service standards.

What will I be doing?

As the Sales Manager, your responsibilities include:

• Completing Hilton University courses and passing assessments.
• Gaining comprehensive knowledge of hotel products and activities.
• Promoting and selling all hotel products, including rooms, catering, and banquets.
• Achieving sales targets and related objectives.
• Developing sales plans, obtaining approvals, and nurturing customer relationships.
• Understanding customer needs via calls, visits, and other methods.
• Preparing quotations, sending contracts, and following up promptly.
• Conducting hotel tours for clients.
• Operating reservation systems for bookings.
• Dispatching work orders and ensuring departmental communication.
• Maintaining customer relationships and updating information.
• Recommending other hotel group brands to clients.
• Monitoring market and industry trends to identify business opportunities.
• Gathering competitor product information and reporting insights.
• Welcoming key clients and VIPs.
• Motivating and training team members.
• Facilitating communication between sales and operations teams.
• Handling guest feedback and complaints.
• Maximizing sales and forecasting revenue.
• Supervising team quotes and contracts development.
• Participating in marketing and budget planning.
• Designing new hotel products aligned with market demand.
• Organizing customer experiences and team-building events.
• Analyzing tourist source markets and expanding channels.

The department may update this job description as needed.

What are we looking for?

Ideal candidates should demonstrate:

• Exceptional hospitality attitude and skills.
• Integrity and professionalism.
• Leadership qualities and community involvement.
• Strong teamwork orientation.
• Ownership and accountability.
• Ability to operate with urgency and discipline.
• At least 3 years of experience in international hotel chains.
• Proficiency in English and Chinese.
• Ability to work under pressure.
• Strong understanding of local market and customer needs.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to delivering exceptional guest experiences worldwide. Our team members are central to our success, and we strive to create a supportive and dynamic work environment.