Sales Manager (Proactive)

Four Points by Sheraton; Tembeling; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

The position at Four Points by Sheraton Lagoi Bay in Indonesia is accountable for proactively soliciting and handling sales opportunities, ensuring turnover to service teams, and guiding day-to-day sales activities with a focus on building long-term, value-based customer relationships that achieve sales objectives.

This role targets personal sales goals and requires collaboration with internal and external stakeholders to maximize revenue and deliver exceptional guest experiences.

Qualifications

• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years sales/marketing experience.
• OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year sales/marketing experience.

Responsibilities

• Develops relationships with customers to enable future bookings and revenue growth.
• Builds collaborative relationships with off-property sales channels to coordinate efforts.
• Executes sales calls and supports proposal generation, contracts, and customer correspondence.
• Identifies market opportunities and closes opportunities based on market conditions.
• Delivers outstanding guest service and maintains service standards.

Skills

Sales

Marketing

Customer relationships

Proposal writing

Contract negotiation

Education

2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Job description

Additional Information

Job Number 26106906

Job Category Sales & Marketing

Location Jalan Gurindam Duabelas Lot B12 Mix S3, Lagoi Bay, Kecamatan Teluk Sebong, Kabupaten Bintan, Riau Islands, Indonesia, VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education And Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.