Sales Manager / Director

Raisecom; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 50.000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager to enhance client relationships and drive sales in the Telecom sector. The ideal candidate will possess extensive experience in customer relationship management and sales within IT/Telco, with proven skills in negotiating and closing contracts. Responsibilities include overseeing major accounts, identifying market opportunities, and ensuring high levels of customer satisfaction and retention.

Qualifications

• 5+ years in Customer Success, Account Management, or Sales in IT/Telco.
• Familiarity with the Telecom market.
• Experience in sales and relationship management.

Responsibilities

• Own sales and revenue activities for major accounts.
• Identify market potential and achieve sales targets.
• Monitor contract implementation and customer satisfaction.

Skills

Customer Relationship Management

Sales

Market Analysis

Negotiation

Job description

The ideal candidate is a motivated, well-organized individual with a deep understanding of prospecting and developing strong customer relationships.

Requirements include:

1. 5+ years of experience in Customer Success Management, Account Management, or Sales, preferably in IT/Telco Industries.
2. Familiarity with the Telecom market, including Carrier/Operator internal organization and workflows.

The role involves working closely with customers to assess needs, identify new market opportunities, present offers, negotiate and close contracts, and monitor contract implementation and customer satisfaction.

Responsibilities include owning all sales and revenue activities for major accounts, focusing on winning ISPs, Fixed Telecoms, Enterprises, and Government sectors.

Additional duties involve identifying market potential, qualifying accounts, collecting and analyzing market information, and planning to achieve sales targets, account penetration, customer satisfaction, and retention.

Candidates should have experience in a sales role and in relationship management.