Sales Executive – Group Tours / MICE (Surabaya based)

DER Touristik Suisse AG; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

DER Touristik Suisse AG is seeking an Account Executive to join their travel sales team in Surabaya. This role focuses on managing client relationships and achieving sales targets while promoting travel solutions and ensuring high-quality customer service. Candidates should be adaptable, team-oriented, and have solid experience in travel sales.

Benefits

Opportunity to work in an international environment.

Diverse & Inclusive culture.

Learning and training opportunities for growth.

Dedicated Employee Engagement Activities.

Competitive remuneration package.

Qualifications

• 1–3 years of experience in travel industry sales or customer-facing roles.
• Skilled in Microsoft Office and digital communication tools.
• Strong selling, negotiation, and organizational skills.

Responsibilities

• Manage relationships with existing clients and seek new business opportunities.
• Achieve sales targets using consultative selling.
• Coordinate with internal teams for excellent customer service.

Skills

Selling skills

Negotiation

Communication

Customer service

Organizational

Presentation

Education

1–3 years in travel industry sales

Tools

Microsoft Office

Job description

About Kuoni Tumlare:

AtKuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Role:

We are looking for a motivated and customer-oriented Account Executive to join our travel sales team. In this role, you will manage relationships with existing clients and actively seek new business opportunities in the group and series tour market. You will be responsible for achieving sales targets, handling client needs through consultative selling, and coordinating closely with internal teams to deliver excellent service. This role is ideal for individuals with a passion for travel, strong communication skills, and a drive to grow in a dynamic, international environment.

Key Responsibilities:

• Conduct client visits and calls to identify needs and offer tailored travel solutions

• Promote new destinations, tour packages, and last-minute deals

• Negotiate, prepare proposals, and close sales

• Handle client issues and complaints by working closely with internal departments

• Manage agent accounts, including setting up incentive agreements and mark-up plans

• Ensure compliance with company terms and payment policies

• Achieve monthly sales revenue and gross profit (GOP) targets

• Provide market insights and sales strategy ideas during internal meetings

To Succeed in the role, you should have:

• Be a team player, fast learner, self-motivated, and passionate about delivering quality customer service to our clients.

• Take ownership of your own area of responsibility.

• Be flexible and solution-driven, adaptable in uncertain conditions.

• Be revenue-focused and driven to achieve targets.

• Have excellent selling and influencing skills

• Have strong communication and presentation skills in English

• Have planning and organizational skills

• Have good negotiation skill

• Have computer literate with Microsoft Office applications

We are Looking for a Person With:

• 1–3 years of experience in travel industry sales or customer-facing roles

• Experience with group tours or Europe-bound travel is a big plus

• Excellent communication skills in English (spoken and written)

• Skilled in Microsoft Office and digital communication tools

• Strong selling, negotiation, and organizational skills

• Fast learner, self-driven, flexible, and able to work under pressure

What We Offer:

• Opportunity to work in an international environment.

• Diverse & Inclusive culture.

• Learning and training opportunities for growth.

• Dedicated Employee Engagement Activities.

• Competitive remuneration package.