Sales Executive/Assistant Sales Manager/Sales Manager (Corporate Segment)

PT Accor Advantageplus; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a leading hotel in Alam Sutera as a team member. You will be responsible for handling calls, coordinating group arrangements, and ensuring excellent customer service. Ideal candidates have a diploma in Tourism/Hospitality Management and a passion for providing outstanding service. Enjoy a vibrant work culture and opportunities for growth within a prominent brand.

Qualifications

• Minimum of 2 years of experience in a similar capacity.
• Excellent proficiency in the English language.
• Ability to work well in high-pressure situations.

Responsibilities

• Answer incoming phone calls and handle inquiries.
• Coordinate all group arrangements and communications.
• Upsell facilities and services to maximize sales revenue.

Skills

Customer contact

Communication

Service-oriented

Attention to detail

Teamwork

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

Word

PowerPoint

Job description

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Job Description

• Answer incoming phone calls in a pleasant manner using the Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure.
• Coordinate all group arrangements.
• Work with group contacts to facilitate program planning and requirements.
• Communicate group needs and specifications to all relevant departments.
• Follow up with post-conference reports and review group billings.
• Input all group bookings and update booking activities in the system on a weekly basis.
• Prepare reports, maintain accurate records, and implement a filing system for the hotel’s sales administration process.
• Maintain gift inventory and coordinate the sending of gifts to clients.
• Arrange site inspections for potential clients.
• Promote positive relations with clients and attend to all requests expediently and courteously.
• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management.
• Upsell and promote the hotel’s facilities and services at every available opportunity in order to maximize sales revenue.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum of 2 years of experience in a similar capacity with a proven track record.
• Excellent reading, writing, and oral proficiency in the English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Good communication and customer contact skills.
• Service-oriented with an eye for details.
• Ability to work well inhigh-pressure situations.
• A team player & builder.
• Well-presented and professionally groomed at all times.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia