Sales Coordinator/Sales Secretary

Toegoe Respati; Provinsi Bali; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Tugu Hotels & Exotic Spas is seeking a proactive Hotel Sales Coordination professional in Bali to support the Sales & Marketing team and manage key client relationships. You will handle correspondence, quotations, and sales materials while coordinating with multiple hotel departments.

The role requires 2–3 years of related experience, strong organizational skills, and excellent English communication. Occasional travel to Lombok is expected.

Qualifications

• 2–3 years of experience in hotel sales coordination or related roles.
• Experience supporting a hotel Sales & Marketing team is preferred.
• Experience dealing with Travel Agents (TA), OTAs, wholesalers, corporate clients, or other business partners is advantageous.
• Strong understanding of hotel sales processes, including room rates, allotments, availability, bookings, quotations, contracts, and sales follow-ups.
• Excellent English communication skills, both written and spoken.
• Highly organized, detail-oriented, and able to manage multiple tasks and deadlines.
• Proficient with Microsoft Office and Google Workspace.
• Able to prepare professional correspondence, quotations, reports, presentations, contracts, and sales materials in English.
• Comfortable communicating with clients and business partners via WhatsApp, email, telephone, and face-to-face meetings.
• Able to coordinate effectively with Sales, Reservations, Front Office, F&B, Housekeeping, and Management.
• Willing to travel occasionally to Lombok to support sales activities and property requirements.

Responsibilities

• Support the Sales team with day-to-day coordination and administrative tasks.
• Assist in preparing quotations, contracts, and sales materials for clients.
• Coordinate with Reservations, Front Office, F&B, Housekeeping, and Management to ensure smooth sales processes.
• Engage with Travel Agents, OTAs, wholesalers, and corporate clients to promote bookings.
• Assist with sales calls, hotel inspections, client visits, events, and other sales activities as needed.

Skills

Hotel sales coordination

Sales administration

Hotel secretary

Client communication

Tools

Microsoft Office

Google Workspace

Job description

Tugu Hotels and Restaurant – Bali & Lombok

REQUIREMENTS

Minimum 2–3 years of experience in hotel sales coordination, sales administration, hotel secretary, or a similar hospitality role.

Previous experience supporting a hotel Sales & Marketing team is highly preferred.

Experience dealing with Travel Agents (TA), OTAs, wholesalers, corporate clients, or other business partners is an advantage.

Good understanding of hotel sales processes, including room rates, allotments, availability, bookings, quotations, contracts, and sales follow-ups.

Excellent English communication skills, both written and spoken.

Strong communication and interpersonal skills with the ability to communicate professionally with clients and business partners.

Highly organized, detail-oriented, and able to manage multiple tasks and deadlines.

Proactive and able to follow up on tasks and sales opportunities independently.

Strong administrative and coordination skills with good attention to detail.

Good computer skills, particularly Microsoft Office and Google Workspace.

Able to prepare professional correspondence, quotations, reports, presentations, contracts, and sales materials in English.

Comfortable communicating with clients and business partners via WhatsApp, email, telephone, and face-to-face meetings.

Able to coordinate effectively with Sales, Reservations, Front Office, F&B, Housekeeping, and Management.

Positive personality, polished appearance, and a strong service-oriented attitude.

Able to work under pressure, prioritize tasks, and maintain accuracy in a fast-paced hospitality environment.

Willing to assist with sales calls, hotel inspections, client visits, events, and other sales activities when required.

Willing to travel occasionally to Lombok to support sales activities and property requirements.

WE ARE LOOKING FOR SOMEONE WHO IS:

Organized Proactive Detail-Oriented Reliable Commercially Minded Good Communicator Team Player

We are looking for someone who can keep the Sales team organized, follow through on every opportunity, communicate professionally with clients, and proactively support the team—not simply wait for instructions.

Tugu, in Indonesian Malay language, means 'monument'. Whereas the first Tugu in East Java received its name for its location facing the central monument in the downtown colonial-era Malang in East Java, now the Tugu Hotels & Exotic Spas in Bali, Lombok, Blitar and Malang, all stand as monuments of forgotten art, culture and romance of the thousand-years-old Indonesian archipelago. The creation of all of these luxury boutique hotels are forever surrounded by romantic history. The Hotel Tugu Bali, for example, 15 minutes from Seminyak and 10 minutes from Kerobokan and the famous Tanah Lot temple, has been constructed in the serene, magical sunset beach of Canggu, to house a priceless artwork that Tugu's proprietor Anhar Setjadibrata had found at this very same beach, when he was a poor student in the 1960s. Now the homes of the thousands pieces of private Southeast Asian art and antique collection of Anhar, the Tugu Bali, Lombok, Malang, and Blitar, quietly present to the world the real romance of Java, Bali and Lombok.

Tugu, in Indonesian Malay language, means 'monument'. Whereas the first Tugu in East Java received its name for its location facing the central monument in the downtown colonial-era Malang in East Java, now the Tugu Hotels & Exotic Spas in Bali, Lombok, Blitar and Malang, all stand as monuments of forgotten art, culture and romance of the thousand-years-old Indonesian archipelago. The creation of all of these luxury boutique hotels are forever surrounded by romantic history. The Hotel Tugu Bali, for example, 15 minutes from Seminyak and 10 minutes from Kerobokan and the famous Tanah Lot temple, has been constructed in the serene, magical sunset beach of Canggu, to house a priceless artwork that Tugu's proprietor Anhar Setjadibrata had found at this very same beach, when he was a poor student in the 1960s. Now the homes of the thousands pieces of private Southeast Asian art and antique collection of Anhar, the Tugu Bali, Lombok, Malang, and Blitar, quietly present to the world the real romance of Java, Bali and Lombok.