Sales Associate (Event Contract)

POP MART; Jakarta Pusat; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

POP MART in Jakarta is seeking a friendly retail associate to welcome customers, understand their needs, and deliver high-quality service to help achieve sales targets.

You will handle daily store operations such as receiving goods, maintaining displays, restocking, returns, and loss prevention, while ensuring stock is well managed. This role requires enthusiasm, good communication, and teamwork in a fast-paced retail environment.

Qualifications

• Minimum education: Diploma 3 or Bachelor's degree.
• Minimum 1 year of experience in a related field.
• Experience in retail is preferred.
• Enthusiastic, cheerful, and able to work in a team.
• Strong customer service skills.
• Good communication skills.

Responsibilities

• Welcome and serve customers warmly and understand their needs.
• Provide high-quality service to achieve sales targets.
• Perform daily store operations such as receiving goods, arranging displays, restocking, handling returns, and loss prevention.
• Manage available products, including regular stock checks, care, and loss handling.
• Keep the work area clean.
• Collaborate with the Store Manager to carry out store operational tasks.
• Coordinate restocking, daily displays, and product maintenance.

Skills

Customer service

Communication

Teamwork

Education

D3/S1

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Tanggung Jawab

• Menyambut dan melayani customer dengan ramah serta memahami kebutuhan mereka.
• Memberikan layanan berkualitas tinggi untuk mencapai target penjualan.
• Melaksanakan tugas operasional harian seperti penerimaan barang, penataan display, pengisian stok, retur, dan pencegahan kehilangan barang.
• Mengelola produk yang tersedia, termasuk pengecekan stok rutin, perawatan, dan penanganan kehilangan barang.
• Menjaga kebersihan area kerja.
• Bekerja sama dengan Store Manager dalam menjalankan tugas-tugas operasional toko.
• Mengatur pengisian ulang stok, display harian, serta pemeliharaan produk.

Kualifikasi

• Pendidikan minimal D3/S1.
• Pengalaman minimal 1 tahun di bidang terkait.
• Memiliki pengalaman di bidang retail lebih disukai.
• Antusias, ceria, dan mampu bekerja dalam tim.
• Memiliki keterampilan layanan pelanggan yang baik.
• Memiliki kemampuan komunikasi yang baik.

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.