Sales Assistant Manager

• Manage and nurture leads generated through e-commerce platforms and online marketing efforts.
• Develop strategies to convert leads into long-term customers through email campaigns, follow-ups, and CRM tools.
• Collaborate with the marketing team to optimize lead acquisition efforts and ensure seamless workflow to the sales team.
• Assist the tele-sales team in handling inbound and outbound calls to boost sales conversion rates.
• Support the development of sales scripts, objection-handling strategies, and training materials for the sales team.
• Monitor sales team performance and provide feedback for improvement.
• Track and analyze sales data, customer behavior, and lead conversion rates to improve sales processes.
• Assist in setting sales targets, monitoring KPIs, and reporting performance to senior management.
• Optimize CRM usage for better lead tracking and customer management.

Customer Relationship Management & Retention

• Build and maintain strong relationships with key customers to drive repeat purchases.
• Gather customer feedback to improve sales processes and product offerings.
• Work closely with the customer service team to ensure excellent post-sales support and issue resolution.
• Coordinate with customer service, supply chain, and product teams to ensure smooth operations and customer satisfaction.
• Work with the marketing team on promotional campaigns and customer engagement initiatives.
• Collaborate with procurement and logistics teams to ensure order fulfillment and inventory availability.
• Provide feedback from sales interactions to the product team for product improvements and market demand alignment.

Requirements:

• Bachelor’s degree (S1) in Business, Marketing, Management, or a related field.
• Minimum 5 years of experience in B2B sales, preferably in MRO, industrial products, or e-commerce.
• Strong knowledge of CRM systems, lead nurturing, and digital sales strategies.
• Experience in managing or assisting a sales team is a plus.
• Data-driven mindset with the ability to analyze sales performance and suggest improvements.
• Proactive, target-oriented, and able to thrive in a dynamic sales environment.