Sales and Support VA

TalentPop App; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A growing e-commerce support company is seeking a Sales and Support Virtual Assistant to join its remote team. You will provide customer support through various channels and assist with product recommendations. Ideal candidates have at least one year of experience in sales or customer support and are proficient in using online tools. Join us and enhance your career in e-commerce sales and support.

Benefits

Performance-based raises and commission opportunities

Paid time off

Health stipend or HMO coverage

Recognition bonuses for outstanding performance

100% remote setup

Career development opportunities

Qualifications

• Minimum of 1 year experience in sales, customer support, or virtual assistant roles.
• Excellent written and verbal communication skills in English.
• Ability to work independently in a remote, fast-paced environment.

Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone.
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities.
• Manage order inquiries, including shipping, tracking, returns, and refunds.

Skills

Sales experience

Customer support skills

English communication

Technical savviness

Tools

Shopify

Gorgias

Zendesk

Job description

We're Hiring: Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

Key Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e-commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals
  
  

Qualifications

• Minimum of 1 year experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast-paced environment
• Detail-oriented, proactive, and results-driven
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

What We Offer

• Performance-based raises and commission opportunities
• Paid time off
• Health stipend or HMO coverage (location-dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities
  
  

To apply: Please include the application code BCS in your submission to be prioritized.

When asked for the position title, select or write Brand Concierge.

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.