Sales and CS Support (Exim) - Sudirman, Jakarta

PT Humana International Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

PT Humana International is seeking a dedicated Customer Support Staff and Sales Project support for a prominent Japanese firm in Jakarta. The role involves managing export-import processes, ensuring customer satisfaction, and driving sales initiatives. Ideal candidates will have at least one year of relevant experience in sales or customer support, particularly in logistics or trading companies.

Qualifications

• At least 1 year of experience in Sales, Admin, or Customer Support.
• Good understanding of EXIM activities.

Responsibilities

• Ensure smooth export-import processes and manage documentation.
• Handle direct and project-based sales activities.

Skills

Organized

Proactive

Multitasking

Job description

Sales and CS Support (Exim) - Sudirman, Jakarta

Humana International is proud to support a well-established Japanese company searching for a dedicated Customer Support Staff (EXIM) and Sales Project to join their dynamic team.

Job Roles:

• Customer Support (Exim): Ensure smooth export-import processes by managing all necessary documentation and compliance, communicate effectively with local and international customers, handle order management and invoicing accurately, and coordinate with logistics and warehouse teams for timely delivery. Maintain strong relationships with clients and internal departments to support seamless operations and customer satisfaction.
• Sales Project: Handle direct and project-based sales activities, prepare daily and weekly sales reports for the Japanese manager, develop and maintain relationships with customers and suppliers, resolve complaints related to delivery, pricing, or product specifications, monitor project timelines, and create quotations by gathering pricing information from suppliers to support competitive proposals.

Requirements:

• At least 1 year of experience in Sales, Admin, or Customer Support, preferably in logistics, manufacturing, or trading companies.
• Good understanding of EXIM activities.
• Organized, proactive, and able to multitask.

Additional questions include:

• Expected monthly basic salary?
• Qualifications you possess?
• Years of experience in Sales?
• Self-rated English language proficiency?
• Customer service experience?

Humana International Group is a leading Executive Search and Recruitment Services company in Southeast Asia, established in 1998 with headquarters in Kuala Lumpur, Malaysia. We are part of MRINetwork Worldwide, providing a strong network across the Asia Pacific region. Our expertise includes recruiting Impact Player Candidates across manufacturing, property, industrial, FMCG, financial services, and IT sectors.