RPA Program Manager

Tech Mahindra ICT Services ( Malaysia ) SDN. BHD.; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading telecommunications services provider is seeking an experienced Program Manager in Indonesia to lead automation implementation initiatives. The role involves managing large-scale projects, cross-functional teams, and ensuring the delivery of innovative technology solutions. Ideal candidates should have over 8 years of experience in program management, preferably in the telecommunications sector, and must be proficient in Bahasa Indonesia.

Qualifications

• 8+ years of program/project management experience.
• Proven track record in large-scale automation projects.
• Proficiency in Bahasa Indonesia.

Responsibilities

• Lead end-to-end automation implementation initiatives.
• Manage program budgets, resources, and stakeholder expectations.
• Oversee delivery of automation solutions.

Skills

Program management

Automation implementation

Stakeholder management

Agile methodologies

Communication skills

Education

Bachelor's degree in a relevant field

Tools

UiPath

Automation Anywhere

Power Platform

Job description

Overview

We are seeking an experienced Program Manager to lead end-to-end automation implementation initiatives within the telecommunications industry. The ideal candidate will drive complex automation projects, manage cross-functional teams, and ensure successful delivery of technology solutions that enhance operational efficiency and service quality.

Responsibilities

• Lead and manage large-scale automation implementation programs from conception to deployment
• Develop comprehensive program roadmaps, timelines, and delivery frameworks
• Coordinate multiple workstreams and ensure alignment with business objectives
• Manage program budgets, resources, and stakeholder expectations
• Drive continuous improvement initiatives and best practice adoption

Technical Leadership

• Oversee end-to-end delivery of automation solutions including agentic automation, autonomous service provisioning, and intelligent operational processes
• Collaborate with technical teams on solution architecture and integration strategies
• Ensure compliance with telco industry standards and regulatory requirements
• Manage vendor relationships and third-party integration projects
• Drive adoption of emerging technologies such as AI/ML, RPA, and agentic automation solutions

Stakeholder Management

• Engage with senior leadership, business units, and external partners
• Facilitate communication between technical and business teams
• Manage customer expectations and ensure alignment with business outcomes
• Conduct regular program reviews and status reporting
• Build consensus and drive decision-making across diverse stakeholder groups
• Lead cross-functional teams including engineers, architects, and business analysts
• Mentor team members and promote knowledge sharing
• Foster collaborative working relationships across departments
• Drive change management initiatives and cultural transformation

Experience & Background

• 8+ years of program/project management experience
• Telecommunications industry preferred
• Proven track record of delivering large-scale automation and digital transformation projects
• Deep understanding of telco operations
• Experience with agile methodologies, DevOps practices, and continuous delivery

Technical Skills

• Knowledge of automation tools and platforms like UiPath, Automation Anywhere, Power Platform

Leadership & Soft Skills

• Excellent communication and presentation skills
• Strong analytical and problem-solving capabilities
• Ability to work under pressure and manage multiple priorities
• Demonstrated flexibility and adaptability in dynamic environments
• Proven ability to influence without direct authority
• Strong negotiation and conflict resolution skills

Regional Expertise

• Based in Indonesia
• Proficiency in Bahasa Indonesia
• Knowledge of regional business practices and cultural nuances

Additional Skills

• Background in digital transformation and organizational change management
• Experience with international and multi-cultural teams

Personal Attributes

• Highly flexible and adaptive to changing business requirements and market conditions
• Strong entrepreneurial mindset with ability to drive innovation
• Results-oriented with focus on delivery excellence
• Collaborative leadership style with ability to build high-performing teams
• Cultural sensitivity and ability to work effectively in diverse environments
• Continuous learner with passion for emerging technologies

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, or any other characteristic protected by applicable law or regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants.

Company Information and Application Questions

What\'s your expected monthly basic salary?

How many years\' experience do you have as a Program Manager?

How much notice are you required to give your current employer?

Which of the following languages are you fluent in?

Which of the following statements best describes your right to work in Indonesia?

Tech Mahindra is one of the TOP 5 IT companies in India. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions that enable Enterprises, Associates and the Society to Rise. We are a USD 3.4 billion company with 100,000+ professionals across 51 countries, providing services to 649 global customers with a diverse workforce that connects, collaborates and celebrates together.

TechM is part of the USD 16.5 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, and information technology and vacation ownership.

TechM Global Solution Centre in Kuala Lumpur is an impressive campus in 15 acres with 1100+ FTE capacity, dedicated training facility with 450 seats and with internal car parking. TechM has around 600+ associates in KL as this is one of the strategic development centers for servicing customers in APAC.

To know more about Tech Mahindra you can check the site http://www.techmahindra.com