Job Description: Risk & Compliance Manager – Payments
About Us:
We are a fast-growing fintech startup on a mission to empower MSMEs with secure, inclusive, and accessible financial services. From payments to wallets to EDCs, our product suite is rapidly expanding. We are building for scale and impact—with a sharp focus on reliability, compliance, and user trust.
Role Overview:
We are looking for a Risk & Compliance Manager to join our team and take ownership of risk, fraud, and regulatory compliance across our payments products. This is a hands-on, high-impact role that combines fraud risk management, compliance oversight, and product risk assessment. You’ll work closely with product, operations, and legal teams to ensure we grow responsibly and sustainably.
This is a great opportunity for someone who enjoys a balance of strategic thinking and on-ground problem solving.
Key Responsibilities
Fraud & Abuse Risk Management
- Design and implement proactive controls to detect and prevent fraud, promo abuse, and financial crime across payments workflows.
- Investigate suspicious activities in real-time, coordinate internal responses, and maintain comprehensive documentation of investigations, incidents, and risk assessments.
- Perform fraud risk assessments for new products, processes, and partners, and recommend mitigations.
- Analyse fraud patterns and user behaviours to recommend rule changes, product improvements, or partner actions.
- Collaborate with product, operations, and compliance teams to design and implement risk controls.
- Conduct periodic audits across internal processes, operations, and partners to ensure compliance with internal policies and regulatory requirements.
Compliance & Regulatory Coordination
- Ensure adherence to local regulations (OJK, BI), including KYC, AML, and reporting obligations.
- Collaborate with compliance consultants/legal to stay ahead of regulatory changes and build compliant processes.
- Maintain and audit internal policies related to data privacy, partner due diligence, and consumer protection.
Cross-functional Collaboration & Reporting
- Work with product, engineering, and ops to embed risk controls into user journeys and backend systems.
- Act as the first line of defence and represent risk in internal reviews and external audits.
- Prepare dashboards and insights for leadership on risk trends, exposure, and mitigation strategies.
Qualifications
- 5–8 years of experience in risk management, fraud prevention, or compliance, ideally in fintech.
- Strong understanding of fraud typologies in wallets, transfers, EDCs, QRIS, wallets, identity fraud, synthetic KYC, promo abuse, chargebacks) and preventive measures.
- Hands-on experience with fraud investigation, transaction monitoring, and risk control implementation.
- Knowledge of regulatory requirements such as KYC, AML, BI reporting, and data protection best practices.
- Strong analytical and investigative skills—comfortable with SQL, Excel, or using fraud monitoring tools.
- Ability to work independently, prioritise effectively, and communicate clearly across teams.
- Excellent communication skills with the ability to influence across product, ops, and leadership.
Nice to Have
- Experience building or working with early-stage lending products
- Indonesian regulatory knowledge or experience working with BI filings