Retail Sales Manager

Luxehouze; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Manager to lead sales strategies and enhance customer engagement. In this pivotal role, you will implement effective sales initiatives, manage P&L, and drive profitability while fostering strong relationships with clients. Your leadership will guide a high-performing sales team, ensuring they meet sales objectives and maintain exceptional customer satisfaction. This is a fantastic opportunity to make a significant impact in a fast-paced retail environment, where your analytical skills and strategic mindset will be key to identifying growth opportunities and executing successful sales plans.

Qualifications

• 5+ years of experience in retail or luxury goods.
• Strong leadership and coaching abilities.

Responsibilities

• Implement sales strategies to drive performance and customer engagement.
• Manage store P&L and monitor budgets for profitability.

Skills

Sales Strategy Implementation

P&L Management

Sales Data Analysis

Customer Relationship Management

Team Leadership

Market Research

Communication Skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Retail Management

Job description

Responsibilities

• Implement effective sales strategies and promotional initiatives to drive sales performance and increase customer engagement.
• Manage store P&L, including setting sales targets, monitoring budgets, and driving profitability.
• Analyze sales data and customer trends to identify opportunities for growth and implement strategic adjustments.
• Monitor sales metrics and analyze data to identify areas for improvement and implement necessary changes to enhance overall sales efficiency.
• Foster strong relationships with clients, delivering a personalized and premium shopping experience to promote brand loyalty and retention.
• Manage and supervise the retail sales team, providing guidance and support to ensure the attainment of sales objectives and the maintenance of high standards of customer satisfaction.
• Recruit, hire, and train high-performing sales teams, fostering a culture of excellence and customer service.
• Collaborate with the senior management team to develop and execute sales plans that align with Luxehouze's overall business objectives and market trends.
• Conduct regular coaching sessions for the sales team to ensure product knowledge and customer service skills are continually updated and improved.
• Maintain strong relationships with vendors and brand partners, ensuring a seamless product flow and brand representation.
• Conduct thorough market research to identify potential store locations with high customer traffic and brand alignment.
• Develop and oversee pre-opening plans, staffing, inventory management, and marketing initiatives.
• Lead the scouting process, analyzing demographics, competitor landscape, and lease terms.

Requirements & Qualifications

• Minimum 5 years of relevant experience in retail, luxury goods, FMCG, or premium automobile sectors.
• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Proven track record of success in achieving sales targets and exceeding customer expectations.
• Proven track record of driving revenue through successful collaborations.
• Strong leadership and coaching abilities with a hands-on approach to team management.
• Experience in planning and executing joint campaigns and offline activations.
• Analytical mindset with the ability to interpret sales data and make informed decisions.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Experience in managing Profit and Loss for a business unit.
• Ability to adapt to a fast-paced and dynamic work environment.
• Open to working at the office and traveling both within Indonesia and internationally.
• Fluency in English, both written and spoken.