Retail Sales Management Assistant

Lotte Mall West Lake Hanoi; Kota Semarang; On-site; IDR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee operational activities and marketing events at a vibrant mall. This role involves ensuring product quality and compliance with regulations, collaborating with customer service teams to enhance tenant performance, and organizing exciting promotional events to attract customers. The ideal candidate will have a strong background in customer service management and marketing coordination. Join a forward-thinking company where your contributions will directly impact the mall's success and customer satisfaction.

Qualifications

• Experience in customer service management and marketing coordination.
• Strong analytical skills for sales performance evaluation.

Responsibilities

• Supervise hygiene and operational activities in the mall.
• Coordinate marketing programs and promotional events.
• Support leasing activities and maintain tenant relationships.

Skills

Customer Service Management

Marketing Coordination

Sales Analysis

Relationship Management

Education

Bachelor's Degree in Business or Marketing

Job description

- Conduct regular floor checks to supervise hygiene, technical issues, and operational activities.

- Ensure product quality, pricing, tagging, and visual merchandising of assigned brands comply with Lotte Mall regulations.

- Collaborate with the Customer Service team to train and supervise brand staff on adhering to mall policies.

- Work with the Customer Service team and other relevant departments to promptly and effectively resolve customer complaints and other arising issues.

2. Promotion & Marketing Events

- Coordinate with tenants in a timely manner to support marketing programs, promotional events, staff coordination, and merchandise management to ensure brand professionalism and boost revenue.

- Participate in planning and organizing marketing events in collaboration with the Sales Planning & Marketing team to increase sales and attract new customers.

- Encourage and assist brands in proposing seasonal promotions and participating in major Lotte events (e.g., Gala Night, Lotte Private Sale, Anniversary), as well as promotional activities through Lotte channels (Facebook, Website, LCD screens, etc.).

3. Leasing Support

- Support the Manager and General Manager in leasing activities when premises become available.

- Maintain and develop strong relationships with existing and potential tenants.

- Manage the extension or termination of Tenancy Agreements upon expiration, including notifying tenants of termination procedures and processing deposit returns.

- Accurately input confirmed sales, deductions, and manual adjustments; resolve sales discrepancies promptly.

- Monitor sales performance and collaborate with low-performing brands to prepare sales improvement plans.

- Prepare, compare, and analyze monthly sales and profit reports.

- Advise tenants on Lotte Mall’s construction and fitting-out regulations.

- Assist tenants throughout the fitting-out period and during their grand opening to ensure a smooth launch.