Retail Sales Associate: Customer Experience & Stock

POP MART; Jakarta Pusat; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

POP MART in Jakarta is seeking a friendly retail associate to welcome customers, understand their needs, and deliver high-quality service to help achieve sales targets.

You will handle daily store operations such as receiving goods, maintaining displays, restocking, returns, and loss prevention, while ensuring stock is well managed. This role requires enthusiasm, good communication, and teamwork in a fast-paced retail environment.

Qualifications

• Minimum education: Diploma 3 or Bachelor's degree.
• Minimum 1 year of experience in a related field.
• Experience in retail is preferred.
• Enthusiastic, cheerful, and able to work in a team.
• Strong customer service skills.
• Good communication skills.

Responsibilities

• Welcome and serve customers warmly and understand their needs.
• Provide high-quality service to achieve sales targets.
• Perform daily store operations such as receiving goods, arranging displays, restocking, handling returns, and loss prevention.
• Manage available products, including regular stock checks, care, and loss handling.
• Keep the work area clean.
• Collaborate with the Store Manager to carry out store operational tasks.
• Coordinate restocking, daily displays, and product maintenance.

Skills

Customer service

Communication

Teamwork

Education

D3/S1

Job description

POP MART in Jakarta is seeking a friendly retail associate to welcome customers, understand their needs, and deliver high-quality service to help achieve sales targets.

You will handle daily store operations such as receiving goods, maintaining displays, restocking, returns, and loss prevention, while ensuring stock is well managed. This role requires enthusiasm, good communication, and teamwork in a fast-paced retail environment.