Retail Operations Manager – eCommerce

PT SLOW BOAT; Denpasar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

PT SLOW BOAT, une entreprise technologique de voyage en pleine croissance, recherche un Retail Operations Manager à Bali pour superviser les opérations eCommerce. Vous serez responsable de l'organisation des workflows, de la gestion de l'équipe de service client, et de l'amélioration des performances à travers différentes plateformes. Ce poste requiert une solide expérience dans le domaine, de fortes compétences organisationnelles et une capacité à travailler efficacement dans un environnement dynamique.

Qualifications

• Expérience en gestion des opérations de vente au détail en environnement eCommerce.
• Bonne compréhension des flux de travail de fulfillment sur Shopify, Amazon FBA, etc.
• Capacité à diriger une équipe de service client.

Responsibilities

• Superviser l'ensemble des opérations de vente au détail.
• Agir comme point de contact principal pour l'équipe CSR.
• Assurer la coordination des tâches et le suivi des commandes.

Skills

Leadership

Gestion des opérations

Résolution de problèmes

Compétences en communication

Organisation

Tools

Gmail

Google Sheets

Job description

Location: Bali Office
Employment Type: Full-time

We’re looking for a highly organised and proactive Retail Operations Manager to join our Bali office. This is a key leadership role responsible for overseeing the day-to-day operations across our eCommerce channels — including customer service, fulfilment, activations, troubleshooting, supplier coordination, and reporting.

You’ll be the go-to person for our customer service and operational teams, helping drive daily progress, solve issues, and ensure nothing falls through the cracks. While a separate marketplace specialist will manage listings and ads, this role will oversee operational workflows across all platforms including Shopify, Amazon, eBay, Shopee, and TikTok Shop.

Key Responsibilities

Oversee the entire retail operations function, including CSR, dispatch (Shopify, Amazon FBA, Shopee, TikTok Shop), activations, troubleshooting, suppliers, and reporting

Act as the main point of contact for the CSR team, guiding them on escalations, assigning tasks, and ensuring enquiries, refunds, and follow-ups are handled efficiently

Assign and track tasks across the operations team (e.g. order follow-ups, activation requests, dispatch coordination)

Oversee fulfilment and dispatch workflows, ensuring timely shipping across Shopify, Amazon FBA, Shopee, and TikTok Shop, and following up on delays or issues

Supervise the activation process and assist in resolving activation-related problems

Liaise with suppliers on stock availability, pricing, activation support, and product concerns

Monitor orders across platforms to identify suspicious activity or issues, using platform tools and manual checks

Coordinate with the marketplace team to flag any issues with product listings, pricing, or content that need updating

Review and maintain internal tracking systems and operational reports to spot issues or areas for improvement

Collaborate closely with the warehouse, logistics, customer service, and marketplace teams to keep everything on track

Identify opportunities to streamline internal processes and improve performance across teams and platforms

Skills & Experience Required

Experience managing or leading retail operations in an eCommerce environment

Strong understanding of fulfilment workflows across Shopify, Amazon FBA, Shopee, and/or TikTok Shop

Confident managing a customer service team and assigning priorities

Excellent problem-solving skills with the ability to resolve issues quickly and effectively

Strong English communication skills, both written and verbal

High level of organisation and ability to manage and follow up on multiple tasks daily

Comfortable working with tools like Gmail, Google Sheets, and basic reporting systems

Based in Bali and available to work full-time from our Bali office

Nice to Have

Familiarity with Airtable or other task management tools

Experience in telco, travel tech, or logistics-based businesses

Understanding of marketplace expansion or international eCommerce operations

About Us

We’re a fast-growing travel tech company offering mobile connectivity products including SIM cards and eSIMs. Our products are sold globally through Shopify, Amazon, eBay, Shopee, and TikTok Shop. With fulfilment managed through Amazon FBA and our local warehouse, we pride ourselves on delivering smooth, fast service and quality products. You’ll join a collaborative team in Bali focused on operational excellence and sustainable growth.

How to Apply

Submit your CV and a short cover letter explaining your experience in retail or eCommerce operations, particularly how you've led a team and managed multi-channel workflows.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

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