Retail Operations Manager

Monroe Consulting Group; Indonesia; On-site; USD 25.000 - 40.000; Full time

Job summary

A leading multinational retail company in Indonesia is seeking a Retail Operations Manager to spearhead their operations. This role involves leading the development of operational programs, managing budgets, and collaborating with various departments to optimize retail performance. The ideal candidate will have at least 5 years of retail operations experience and a passion for team development.

Qualifications

• Minimum 5 years of progressive experience in retail operations, preferably in a multi-store role.
• Highly analytical with a strong ability to work with numbers and performance data.
• Proven capability to establish structure and drive processes.

Responsibilities

• Lead the development and execution of operations programs for retail stores.
• Oversee operational expense budgeting and cost control strategies.
• Design training programs to enhance team performance.

Skills

Commercial acumen

Analytical skills

Interpersonal skills

Problem-solving

Stakeholder management

Education

Bachelor's degree in Business, Marketing, or related field

Job description

Executive recruitment consultant Monroe Consulting Group Indonesia is recruiting on behalf of a well-established multinational retail company, is seeking a Retail Operations Manager to lead and grow their operations in Indonesia.

Key Responsibilities:

• Lead the development and execution of operations programs, including policies, procedures, and best practices for retail stores.
• Oversee operational expense budgeting, labor model planning, and cost control strategies.
• Manage store lifecycle activities including new openings, remodels, and closures.
• Support initiatives in loss prevention, field incentive programs, and store maintenance planning.
• Build and manage relationships with external vendors and service providers.
• Collaborate cross-functionally with departments such as Distribution, IT, Marketing, HR, and Legal to ensure seamless implementation of operational initiatives.
• Design and deliver training programs to upskill store teams and promote continuous improvement.
• Act as a strategic partner to corporate and field leadership in optimizing retail execution and performance.

Ideal Candidate Profile:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 5 years of progressive experience in retail operations, preferably in a multi-store or regional role within fashion, lifestyle, or FMCG.
• Strong commercial acumen and the ability to balance operational efficiency with customer-centric strategies.
• Proven planning and execution capability; able to establish structure, drive processes, and ensure accountability.
• Highly analytical and confident working with numbers and performance data.
• Excellent interpersonal and stakeholder management skills.
• Strong problem-solving, influencing, and decision-making abilities.
• Passionate about developing teams and creating a culture of high performance.