Retail Operations Division Manager

PT Navya Retail Indonesia; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading retail company in Jakarta Utara is seeking an experienced Operations Manager to drive sales growth and manage store operations. The ideal candidate will have 8-10 years of experience in retail, especially in sales and distribution of branded merchandise, with strong KPI management skills. This role requires excellent leadership and communication abilities, as well as proficiency in both English and Bahasa Indonesia. Benefits include opportunities for professional growth in a dynamic work environment.

Qualifications

• 8-10 years of experience in sales and distribution of branded merchandise within retail.
• Strong in KPI metrics and results-driven.
• Excellent organizational and leadership skills.

Responsibilities

• Drive top-line sales growth and deliver key KPI metrics.
• Ensure operational cost efficiency and oversee inventory levels.
• Collaborate with Area Managers to ensure high-quality customer experiences.

Skills

Sales and distribution

KPI metrics

Leadership

Interpersonal skills

Communication skills

Microsoft Excel

Fluent in English

Fluent in Bahasa Indonesia

Education

Bachelor's degree in any field

Job description

Drive top-line sales growth and deliver key KPI metrics for the assigned brand.

Ensure operational cost efficiency, including utilities, overtime, and administrative expenses.

Oversee store inventory levels, proactively address stock needs, and take responsibility for shrinkage control.

Collaborate with Area Managers to ensure consistent, high-quality customer experiences across all stores.

Provide solutions and support for operational challenges, including customer complaints.

Partner with Training teams to initiate and support training/coaching programs for Area Managers and store teams to improve performance.

Foster a positive, ethical, and engaging working environment within the retail teams.

Collaborate with Area Managers on head count planning, recruitment, and supervision of store personnel.

Act as the operations bridge with cross-functional departments to ensure smooth execution; provide relevant market insights, event updates, and behavioral analysis.

Work closely with VM and Merchandising teams to enhance store commerciality in alignment with market demands.

Coordinate with the Marketing team to plan and execute brand-specific tactical activities.

Ensure all operational workflows and processes are implemented in accordance with company guidelines and clearly communicated to Area Managers and their teams.

Requirements & Qualifications

Bachelor's degree in any field.

Min. 8-10 years of experience in sales and distribution of branded merchandise within retail, preferably in sports and/or lifestyle chain stores.

Strong in KPI Metrics.

Results-driven with a strong understanding of day-to-day store operations.

Excellent organizational, leadership, interpersonal, and communication skills (both verbal and written).

Proficient in Microsoft Office, particularly Excel.

Energetic, self-motivated, and proactive in approach.

Fluent in both English and Bahasa Indonesia (oral and written).

Willingness to work on public holidays and weekends as required.

PT Navya Retail Indonesia is amongst the top retail companies with extensive consumer brands focusing on two main categories: lifestyle, and sports. We aim for customer satisfaction through service excellence and encourage our employees to unlock their full potential and creativity. Our goal is to be a notch above the industry standard.