Retail Manager

PT Bali Ocean Magic (Waterbom Bali); Kuta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company seeks a Retail Manager to oversee day-to-day operations across multiple retail outlets, ensuring a positive customer experience. The ideal candidate will have over two years of management experience in the retail industry, excellent communication skills, and a strong orientation towards customer satisfaction. This role involves managing staff, achieving sales targets, and maintaining optimal store operations in a vibrant environment.

Qualifications

• At least 2 years of experience in the Fashion / Apparel / F&B Retail industry.
• Experience in retail management.
• Knowledge of sales and inventory tracking.

Responsibilities

• Oversee retail operations and staff training.
• Achieve sales targets and monitor store performance.
• Manage inventory levels and vendor relationships.

Skills

Strong Communication skills

Customer satisfaction oriented

Well-organized

Time management skills

Job description

To oversee day-to-day operations of all retail outlets, including souvenirs, apparel, F&B, consignment, and ensuring efficient functioning and a positive, consistent customer experience according to the company's vision and mission, through planning, organizing, directing, staff supervision, and controlling outlets operation and administration, to achieve sales targets.

Main Duties & Responsibilities

FINANCIAL

To ensure each outlet is managed successfully to achieve the sales targets by monitoring store performance, implementing promotions and planning strategies

To monitor all retail costs

To coordinate with the related departments on procuring retail’s stock and to maintain stock levels efficiently

OPERATIONAL

Supervise and support day-to-day outlet operations to ensure efficiency and consistency

Responsible for recruitment, onboarding, and training of new staff.

Provide ongoing coaching and feedback to team members to maintain high performance.

Address basic customer complaints or inquiries, escalating to General Manager when necessary.

Responsible in achieving sales goals by promoting products, running sales campaigns and motivating team to upsell the products

Monitor inventory levels and participate in regular stock checks.

Assist in communication and coordination with vendors and consignment partners.

Contribute creative ideas to enhance in-store experiences and product presentation.

Ensuring products are properly displayed, organized to maximize sales

Ensure that all stores maintain cleanliness, hygiene, safety, and company presentation standards.

Preparing sales reports and store performance summaries for review by General Manager.

Help troubleshoot operational issues and resolve staff concerns promptly.

Manage staff schedules and assignments when delegated.

Support the implementation of security procedures in retail outlets and retail operation policies.

Responsible for market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Maintains operations by initiating, coordinating, and enforcing program, operational, and creating policies and procedures.

GENERAL

Provide accurate information to customers regarding park facilities and retail offerings.

Foster positive relationships with team members, vendors, and management.

EMPLOYEE HANDLING

Facilitate communication between staff and management to ensure a harmonious work environment.

Help cultivate a high-performing retail team through support and mentoring.

Motivate staff to prioritize guest satisfaction through hands-on involvement.

Promote a positive work culture and uphold staff discipline and SOP adherence.

Monitor staff conduct and assist in addressing performance or behavioral issues.

Participate in planning and delivering retail staff training programs.

Contributes to team effort by accomplishing related results as needed.

Qualifications

Strong Communication skills, English is a must.

At least 2 years of experience in the Fashion / Apparel / FB Retail industry.

Experience in retail management.

Customer satisfaction oriented.

Knowledge of sales and inventory tracking.

Well-organized with strong time management skills.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a store manager?

How many years' experience do you have in the retail industry?

Do you have customer service experience?

Do you have experience in a sales role?

How many years of people management experience do you have?

How many years of retail management experience do you have?

Broadcast Media, Entertainment and Publishing 51-100 employees

First opened on the island of Bali just over 28 years ago, in 1993, Waterbom Bali is a boutique, botanical waterpark experience, nestled in the heart of Kuta. The park was built with the aim to create a space that provides visitors a memorable and fun experience, while also respecting the natural world around us. Thus, Waterbom Bali was consciously developed to complement the existing environment, with over 50% of the area’s local greenery being conserved, and all the slides and features of the park built around the existing flora and fauna, rather than over it.

First opened on the island of Bali just over 28 years ago, in 1993, Waterbom Bali is a boutique, botanical waterpark experience, nestled in the heart of Kuta. The park was built with the aim to create a space that provides visitors a memorable and fun experience, while also respecting the natural world around us. Thus, Waterbom Bali was consciously developed to complement the existing environment, with over 50% of the area’s local greenery being conserved, and all the slides and features of the park built around the existing flora and fauna, rather than over it.