Restaurant Supervisor

le louvre patisserie; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading bakery and patisserie in Jakarta is seeking a motivated Restaurant Supervisor to lead front-of-house operations. The ideal candidate will ensure exceptional customer service, manage staff, and uphold operational standards in a vibrant dining environment, contributing to an exquisite culinary experience.

Qualifications

• Previous experience in a supervisory role in the hospitality industry.
• Strong communication and leadership skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead, motivate, and train team members to maintain high standards of customer service and hygiene.
• Oversee cleanliness and safety of dining areas and service stations.
• Handle customer feedback, resolve complaints, and ensure customer satisfaction.

Skills

Communication

Leadership

Customer Service

Time Management

Tools

POS systems

Job description

Le Louvre Patisserie are viennoiserie, boulangerie, pastry and bakery shop located in Kemang, South Jakarta, that captivates the senses with its exquisite fusion of European finesse and the vibrant flavors of Indonesia. Inspired by the elegance of the Louvre Museum and the rich culinary heritage of the archipelago, we have embarked on a journey to redefine the art of pastry in Jakarta.

We are looking for a motivated, detail-oriented, and reliable Restaurant Supervisor to join our team!

As a Restaurant Supervisor, you will be responsible for overseeing daily front-of-house operations, ensuring excellent customer service, and maintaining a smooth workflow across service and kitchen teams.

Job Overview:

You will lead and support staff in delivering a high-quality dining experience, manage shift schedules, resolve customer issues professionally, and ensure all operational standards are met. This role plays a key part in maintaining service consistency, team efficiency, and a welcoming atmosphere through strong leadership, attention to detail, and a hands-on approach.

Job Description:

- Lead, motivate, and train team members to maintain high standards of customer service and hygiene.

- Ensure food and beverage quality, presentation, and service meet company standards.

- Handle customer feedback, resolve complaints, and ensure customer satisfaction.

- Coordinate closely with kitchen and bar staff to ensure timely and accurate order delivery.

- Manage staff scheduling, attendance, and shift coverage.

- Monitor inventory levels and coordinate with purchasing to ensure stock availability.

- Oversee cleanliness and safety of dining areas and service stations.

- Operate the POS system, monitor daily sales, and prepare shift reports.

Qualifications:

- Previous experience in a supervisory role in the hospitality industry.

- Strong communication and leadership skills.

- Ability to work in a fast-paced environment.

- Familiarity with POS systems and basic reporting.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Restaurant Supervisor?

Do you have customer service experience?

Do you have experience in a sales role?

How many years of people management experience do you have?