Restaurant Manager

PT Utopia Kuliner Indonesia; Jakarta Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading F&B company in Indonesia is seeking a Restaurant Supervisor/Assistant Manager to lead operations and ensure quality service. The ideal candidate has extensive experience in the restaurant industry and is skilled in team management and customer service. This role offers a dynamic work environment focused on delivering exceptional dining experiences.

Qualifications

• 3–5 years of experience in the restaurant industry, with at least 1–2 years as a Supervisor/Assistant Manager.
• Ability to create and implement service & kitchen SOPs.
• Proficient in English (spoken & written).

Responsibilities

• Lead and manage daily restaurant operations.
• Ensure food, beverage, and service quality meet company standards.
• Develop strategies to increase sales and profitability.

Skills

Leadership

Customer service

Problem-solving

Team management

Education

Minimum D3/Bachelor’s Degree in Hospitality, Hotel/Tourism Management, or Business

Job description

Utopia Group is a growing F&B company bringing innovative restaurant and café concepts to life. We are committed to delivering the best dining experience through high-quality food, beverages, and excellent service standards.

Key Responsibilities

• Lead and manage daily restaurant operations.
• Ensure food, beverage, and service quality meet company SOP standards.
• Develop strategies to increase sales and overall profitability.
• Manage scheduling, attendance, and performance of service & kitchen teams.
• Oversee inventory, cost control, and cash flow management.
• Handle guest complaints promptly and effectively.
• Prepare operational reports and provide improvement recommendations.
• Coordinate promotional programs and events with the marketing team.

Qualifications

• Education & Basic Knowledge
  • Minimum D3/Bachelor’s Degree (Hospitality, Hotel/Tourism Management, or Business preferred).
  • Basic knowledge of food safety, hygiene, and restaurant service standards.
  • Strong understanding of kitchen & service SOPs.
• Work Experience
  • 3–5 years of experience in the restaurant industry, with at least 1–2 years as a Supervisor/Assistant Manager.
  • Experienced in managing teams of 20+ staff (service & kitchen).
• Operational Skills
  • Ability to create and implement service & kitchen SOPs.
  • Staff scheduling and attendance control.
  • Stock & inventory management.
  • Food cost & waste control.
• Leadership & Team Management
  • Skilled in training and motivating service & kitchen teams.
  • Strong problem-solving during peak/rush hours.
  • Firm yet fair in staff discipline.
  • Able to build a positive work culture.
• Customer Service & Marketing
  • Attentive to guest needs and able to handle complaints with professionalism.
  • Knowledge of strategies to increase repeat customers (membership, promotions, online reviews).
  • Basic understanding of digital marketing and collaboration with MarCom (Instagram, TikTok, Google Review).
• Language & Culture
  • Proficient in English (spoken & written).
  • Basic Korean language skills are a plus.