Restaurant Manager

PT Dewa Kopi Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a dynamic operational manager to oversee daily operations in a vibrant beverage outlet. This role involves directing staff, ensuring exceptional service standards, and maximizing revenue through effective management practices. The ideal candidate will have a passion for customer service and a knack for financial performance monitoring. Join a team that values leadership, training, and a commitment to excellence, and make a significant impact in a fast-paced environment where your contributions will be recognized and rewarded.

Qualifications

• Experience in operational management and customer service in the beverage industry.
• Strong leadership skills with a focus on team development and training.

Responsibilities

• Directs daily operations and ensures guest expectations are met.
• Monitors service standards and financial performance of the outlet.
• Participates in budget preparation and promotional activities.

Skills

Operational Management

Customer Service

Financial Performance Monitoring

Team Leadership

Training and Development

Job description

Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met.

Provides guidance and assistance to the beverage employees helping them in the execution of their duties and responsibilities.

Oversees the service standards in the bars ensuring that they conform to the requisite standards and meet or exceed customer expectations.

Assists in the planning and execution of promotional activities as directed.

Maximizes revenue in the outlet by implementing up-selling procedures.

Monitors and controls the financial performance of the outlet controlling costs and expenses.

Participates in the preparation of the outlet’s annual departmental budget as directed.

Conducts frequent checks to ensure mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.

Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.

Assists in selection, training and evaluation of subordinate employees.

Coaches, counsels, disciplines and develops subordinate employees.