Restaurant Host (All-Day-Dining)

Accor Hotels; Daerah Khusus Ibukota Jakarta; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading hotel in Jakarta is looking for a Restaurant Host to provide exceptional service and create memorable dining experiences. The role requires strong communication skills, a friendly demeanor, and the ability to manage guest inquiries. Join Accor and benefit from a range of learning opportunities while contributing to a diverse and inclusive team.

Benefits

Employee benefit card for discounted rates globally

Learning programs through Accor Academies

Opportunities for talent development and growth

Participation in Corporate Social Responsibility activities

Qualifications

• Proven experience as a Restaurant Host or similar role in luxury settings.
• Ability to work effectively in fast-paced environments and manage multiple tasks.

Responsibilities

• Greet and escort guests to their tables, ensuring excellent service.
• Manage reservations and provide menu recommendations.
• Collaborate with staff for a seamless dining experience.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time-management skills

Education

Additional education or training in hospitality

Job description

Company Description

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

Restaurant Host (All-Day-Dining)

As an All-Day-Dining Restaurant Host, you will be the first point of contact for guests visiting our restaurant, ensuring they receive a warm welcome and excellent service throughout their dining experience. Your professionalism, hospitality, and attention to detail will contribute to creating a memorable atmosphere for our guests.

Employment will be under local contract. Open for Indonesian citizens only.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet guests as they arrive at the restaurant and escort them to their tables.
• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• Maintain a courteous and professional demeanor at all times, ensuring exceptional guest service.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Assist guests with menu recommendations and provide information about food and beverage offerings.
• Coordinate seating arrangements to ensure efficient table utilization and smooth service flow.
• Manage reservations and walk-in guests, ensuring accurate seating and waitlist management.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Collaborate with restaurant staff to ensure a seamless dining experience for guests.
• Ensures the point of sale is prepared to a high standard.
• Uphold hygiene and cleanliness standards in the dining area and lobby.
• Assists the Outlet Manager to ensure smooth coordination between the different departments.

Qualifications

Your experience and skills include:

• Proven experience as a Restaurant Host, Hostess, or in a similar role, preferably in a luxury hotel or five-star dining establishment.
• Strong interpersonal and communication skills, with a friendly and outgoing personality.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent organizational and time-management skills.
• Ability to remain calm and professional under pressure.
• Availability to work shifts, including evenings, weekends, and holidays, as needed.
• Additional education or training in hospitality is a plus.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"