Resort Operations Supervisor - West Java

Bobobox; Jawa Barat; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Sebuah perusahaan yang inovatif di industri hospitality mencari Resort Operation Supervisor untuk memastikan kelancaran operasi front line dan housekeeping. Dalam peran ini, Anda akan bertanggung jawab untuk menyambut tamu dan menjaga kebersihan area cabang, termasuk lobby dan fasilitas publik. Anda akan berkolaborasi dengan tim untuk memberikan layanan yang ramah dan profesional, beradaptasi dengan cepat di lingkungan yang dinamis. Jika Anda memiliki latar belakang di bidang pariwisata dan pengalaman sebagai supervisor, serta kemampuan komunikasi yang baik dalam Bahasa Inggris, ini adalah kesempatan yang tepat untuk Anda. Bergabunglah dan berkontribusilah dalam menciptakan pengalaman yang luar biasa bagi para tamu.

Qualifications

• Pengalaman minimal 2 tahun di posisi supervisor di industri hospitality.
• Kemampuan komunikasi yang baik dalam Bahasa Inggris, lisan dan tulisan.

Responsibilities

• Mengawasi operasi front line dan housekeeping serta memastikan kebersihan area cabang.
• Memberikan layanan yang profesional dan efisien kepada tamu dari kedatangan hingga keberangkatan.

Skills

Komunikasi dalam Bahasa Inggris

Adaptabilitas di Lingkungan yang Cepat

Pelatihan dan Pembinaan

Kualitas Layanan dan Produk

Education

Sarjana di bidang Pariwisata/Hospitality

Job description

What you will do:

As a ‘Resort Operation Supervisor’, you will ensure the smoothness of front line/host and housekeeping/cleaner operation. Supervise and assist the team in welcoming the guests and serve the guests from their arrival, during stay, till their departure. You are also responsible for ensuring the cleanliness and tidiness of all branch areas (facade, lobby, pods, parking, offices, public facilities). With guidance from your superior, you will make decisions to ensure the smoothness of branch operations and provide a polite, professional, efficient, and flexible service at all times to support the positive image of the company.

You will fit in this job if you:

• Candidate must possess at least undergraduate (S1) at tourism/hospitality or equivalent
• Having experience at supervisory level background specialized in front office and/or housekeeping or equivalent.
• At least 2 (two) year of working experience as supervisor in hospitality industry
• Actively able to communicate in English both verbal and written
• Able and willing to work on appointed areas selected by management.
• Able and willing to work overtime and outside operational time.
• Has neat appearance and well groomed
• Excellent Adaptability to Fast-paced Environment
• Familiar with Setting up and Maintaining KPI
• Familiar with SOP and Policies development
• Product and Service Quality Improvements
• Focus on Operational Excellence and Quality Assurance
• Experienced in coaching & training delivery