Resident Manager

ACI HR Solutions Ltd; Indonesia; Remote; USD 40.000 - 60.000; Full time

Job summary

A leading company is seeking a highly skilled Resident Manager for a remote resort in Indonesia. This role requires extensive experience in hotel management, strong leadership skills, and a commitment to sustainability. The Resident Manager will oversee daily operations, mentor team members, and ensure an exceptional guest experience while fostering community relationships.

Benefits

Competitive salary

Opportunity to work in a unique and remote resort environment

Professional development and growth opportunities

Comprehensive benefits package

Qualifications

• More than 5 years experience in hotel management with international clientele.
• Strong background in Rooms/Front Office/Guest Relations.
• Experience in upscale independent boutique resorts and remote environments.

Responsibilities

• Assist in developing and monitoring financial and operational strategies.
• Oversee daily operations and ensure exceptional guest satisfaction.
• Build relationships with guests and stakeholders to enhance service quality.

Skills

Communication

Guest Relations

Leadership

Mentoring

Sustainability

Education

Relevant Degree or Diploma

Job description

Overview

We are seeking a highly skilled and experienced Resident Manager for a remote resort. The ideal candidate will provide strategic leadership, optimize financial performance, drive employee development, deliver a unique guest experience, maintain brand standards, and strengthen the hotel’s presence in the local community. This role will also involve acting as the General Manager in their absence.

Responsibilities

• Assist the General Manager in developing, implementing, and monitoring financial and operational strategies

• Offer recommendations for improving hotel assets and fostering brand loyalty

• Mentor, coach, and provide ongoing feedback to team members

• Oversee daily operations, set clear performance goals, and support the professional development of team members

• Build and maintain strong relationships with guests, potential clients, company stakeholders, community leaders, government representatives, travel industry professionals, suppliers, and competitors

• Ensure exceptional guest satisfaction by upholding quality service and amenities

• Oversee all sustainability efforts for the resort

Qualifications

• Excellent communication skills

• More than 5 years experience in the relevant department with experience managing international clientele

• Strong Guest Relations experience

• Rooms / Front Office / Guest Relations background and foundation

• Experience in upscale independent boutique resorts in South East Asia

• Island experience imperative

• Relevant Degree or Diploma

• Honest, independent and self-motivated with a high level of luxury service abilities

• Fully embrace sustainability efforts

• Remote resort experience a must

• Knowledge with Wellness preferred

Day-to-day

The Resident Manager will be responsible for providing strategic leadership, overseeing daily operations, maintaining guest satisfaction, and fostering strong relationships with various stakeholders. This role will involve mentoring and coaching team members, as well as ensuring the resort's sustainability efforts are upheld.

Benefits

• Competitive salary

• Opportunity to work in a unique and remote resort environment

• Professional development and growth opportunities

• Comprehensive benefits package

Agency License No.13S6788a : R1544444